Debt Recovery Support Assistant

4 weeks ago


Butetown Cardiff, United Kingdom Alexander Mae Recruitment Full time

The Company: Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners The Job: On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters. Responsibilities will include:

  • Proactively manage the firms internal credit control system using our case management software (Visual Files)
  • Proactively manage outstanding invoices
  • Prepare and issue formal letters including letters before action/ Letters of Claims to clients
  • Follow up telephone calls to clients in respect of overdue invoices
  • Liaising with solicitors and Partners to progress debt collection of their matters
  • Analyse the current credit control processes and identify opportunities of improvement
  • Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums
  • Putting clients on stop
  • Opening new client and matter files to include the input of data
  • Assisting with the preparation of Letters of Claim on client matters
  • Assisting with the preparation of Court Proceedings via Money Claim Online
  • Assisting with the preparation of standardised documents
  • Liaising with the Courts
  • Scanning and electronically filing all incoming and outgoing post
  • Assisting with the system production of High Court Writ of Control Applications
  • Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors
  • Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements
  • Preparing Hearing Bundles
  • Ordering stationary for the office
  • To ensure that all action lists are completed on a daily basis
  • Accurate time keeping, record keeping and file maintenance
  • To ensure the confidentiality and security of all Firm and client documentation and/or information
  • To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
  • To ensure that all client and matter records are made and maintained in line with the Firm's procedures
  • To observe office manuals and instruction books published by the Partners from time to time
  • To assist with all Administrative tasks for the team
  • Other ad hoc duties as and when required
The Person: For this role our client is seeking someone who has gained credit control experience. Ideally you would have worked in a legal environment in a support role too but this is not essential.
  • Previous experience of providing administrative support to fee earning lawyers is ideal but not essential
  • Previous Credit Control experience is essential
  • Proficiency in a case management software system,Competent IT Skills including Microsoft applications, Enthusiastic, friendly team player, Excellent attention to detail, Ability to manage conflicting priorities and deadlines in a flexible and proactive way, Excellent communication skills
The Salary: £25,000 The Location: Cardiff – Hybrid working (Mondays are required in the office) The Benefits: Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday The Hours: Monday – Friday 9am – 5.30pm (3 days in the office (Mondays essential) and 2 days from home)

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