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Customer Care Administrator

2 months ago

Peterborough, United Kingdom Reliant Resourcing Full time

Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced environment and have a knack for logistics and administration?
We are looking for a dedicated Customer Care Administrator to join our dynamic team and be the face of our operations.

As the Customer Care Administrator you will be working a rotating shift basis as follows:
Week 1 - Monday to Friday 6am - 2pm
Week 2 - Monday to Friday 2pm - 10pm

Overtime is available

As a Customer Care Administrator, you will be the first point of contact for drivers and nominated transport companies.
Your responsibilities will include signing in drivers, managing delivery paperwork, directing drivers to the warehouse.
You will also be responsible for being the key liaison between customers and the warehouse, you'll manage all order processing from start to finish, ensuring every detail is handled with precision.

Your excellent communication skills will help you address queries, coordinate with the warehouse team, and maintain high levels of customer satisfaction.

Looking after around 70 customer accounts, you will build relationships with key contacts, booking orders, handling invoicing and updating systems.
You will complete all administration tasks related to Goods in and Goods out and ensure smooth dispatch operations.

Who we are looking for:

Ability to commit to the shift pattern
Strong communication skills across all mediums.
Excellent coordination and administrative abilities.
Proficiency in Microsoft Excel and Outlook.
Experience in a fast-paced distribution/logistics environment.
Attention to detail, initiative, and the ability to prioritize under pressure.
A team-oriented mindset.
Why work for our client?

Offering a salary of up to £25k pa
28 days holiday (the company operates as normal during bank holidays)
Free car parking
Access to Health App
Access to Legal helpline
Various discounts across retailers etc
Team social events
Workplace pension scheme
Interested? Then APPLY NOW or email your CV to (url removed)