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Field Services Technician
4 months ago
Our client is looking to recruit a number of Field Services Technicians on a contract and permanent basis.
Field Services Technician
6 Month rolling contract or Permanent position
Travel required – client will issue fleet vehicles
PAYE or Umbrella
Locations – North and South England
Description of the assignment
Our client is seeking an experienced and highly skilled Field Services Technician to work within our technical services team. As a Field Services Technician, you will play a critical role in ensuring the successful implementation, maintenance, and support of our technical solutions. You will be responsible for the output of the wider the team's activities, collaborating with cross-functional teams, and providing technical expertise to drive excellence on behalf of our client.
Reports to
Direct report of: Technical Services Lead
Key Accountabilities
Technical Leadership and Team Management:
- Work within a team of technical professionals, providing guidance, technical assistance, and working to support the team's continuous growth and development.
Solution Implementation and Deployment:
- Oversee the end-to-end implementation of technical solutions, ensuring that projects are delivered on time, within scope, and meeting client requirements.
Technical Support and Issue Resolution:
- Act as the first point of contact for complex technical issues, providing hands-on assistance and expertise to troubleshoot and resolve problems.
Client Relationship Management:
- Build and maintain strong client relationships by providing exceptional technical guidance, support, and communication.
Technical Strategy and Innovation:
- Collaborate with product development teams to provide insights from client interactions, contributing to the enhancement of existing solutions and the development of new ones.
Profile
Occupational Skills and Training
What previous experience or qualifications would the individual need?
Duties and Requirements
- NVQ Level 3 or equivalent in a relevant engineering discipline, with a focus on electrical being preferred
- Holds, or can achieve, a valid ECS Gold Card (Installation Electrician or Maintenance Electrician) or the ECS HERS (Highway Electrical Registration Scheme) Card
- Strong technical knowledge and troubleshooting skills.
- Experience in equipment installation, maintenance, or repair is preferred.
- Proficiency in using diagnostic tools, software, and equipment manuals.
- Excellent communication and customer service skills.
- Ability to work independently or as part of a team.
- Attention to detail and problem-solving abilities.
- Willingness to travel to customer sites as needed
