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Field Service Engineer

2 months ago

Harwell, Oxfordshire, United Kingdom Agilent Full time

About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Agilent. As a Field Service Engineer, you will be responsible for providing on-site installation, implementation, maintenance, and delivery of customer training on our gas chromatography solutions (GC/GC-MS).

Key Responsibilities

  • Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
  • Contact customers in a timely manner and schedule service efficiently
  • Connect with manager and sales team to understand and meet customer needs and expectations
  • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
  • Complete administrative paperwork and computer reports promptly and accurately
  • Provide feedback to the Product Specialists, manufacturing, or OEM vendors concerning performance anomalies encountered
  • Address customer requests for service and communicate proactively before, during, and after service

Requirements

  • University degree in a Chemistry-related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
  • Significant hands-on experience with gas chromatography (GC/GC-MS) techniques, either as an end-user or in a similar technical support role
  • Application knowledge/experience would be an advantage
  • Full proficiency in English
  • A valid driving license

What We Offer

  • Permanent Contract
  • Outstanding company culture
  • Career development opportunities
  • Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
  • A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

Agilent Technologies Inc. is an equal opportunity employer.