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Customer Service Representative

2 months ago

Thrupp Oxfordshire, United Kingdom Red Sky Personnel Ltd Full time

Red Sky are currently recruiting for a Customer Service Rep/ Operations Controller on a full-time contract at London Oxford Airport. The main purpose of the role is to provide exceptional customer service and operational support to crews and passengers using the London Oxford Airport facilities.

A full UK driving license is essential for this role. 

Whats on offer?

£25,000pa
X1.5 overtime rates
Tailored uniform
4 on 2 off shifts (x2 (Apply online only) / x2 (Apply online only))
Main responsibilities of the job:

Receive and greet all visitors, passengers and crew upon arrival at the airport terminal
Monitor all computer systems to ensure all customer requests are prioritised and dealt with promptly
Input actual flight data accurately on AFIDS, and liaise with the relevant sections regarding significant changes to the planned flying programme
Meet inbound flights with passengers, assist with luggage, and carry out escort duties as required
Escort emergency vehicles airside following Airport safety guidelines as required
Attend to passengers and crew in the terminal lounges, ensuring refreshments are provided
Prepare departure packs for outgoing crews
Ensure the terminal facilities are presentable at all times, refreshment machines are functioning, and additional supplies are adequately stocked
Book meeting rooms and refreshments if requested
Ensure security are given advance notification of all visitors expected at the terminal
Ensure vehicle permits are provided and recorded into the ANPR where necessary
Perform Check-In duties for scheduled airline flights
Maintain knowledge of all relevant legislation and regulations as directed by DfT, CAA, and UKBA
Prepare all documentation in compliance with DfT, IATA, CAA and airline requirements
Assist with airport emergency procedures as per the Aerodrome Manual
Carry out opening/closing procedures depending on rostered shift pattern
Process and file flight paperwork efficiently and promptly
Arrange and record ancillary services as requested by crews and or passengers
Use Pegasus to generate all invoices or purchase orders
Check and approve supplier invoices, and liaise with customers regarding late payments as necessary
Carry out all PET immigration handling, and any associated paperwork
Provide accurate aircraft charter quotations
Accurately process and file flight plans as required
Maintain airport information for visiting aircraft
Maintain/disseminate all airport weather warnings
Assist/Liaise with the UK Border Force, advising them of all (GAR) overseas movements
Raise and action GARS when required
Process all handling requests - including booking aircraft in and out with Air Traffic Control
Liaise with Ground Handling for information positioning of aircraft on the airfield, refuelling & related services
Arrange and monitor all relevant flights for NASP/Screening
Action any changes to the airport fire category, and notify relevant sections
Raise invoices and process payments for landing fees, fuel and any additional services
File all airport NOTAMs as requested
Monitor aircraft arrival and departure bookings to ensure maximum time is allowed for sufficient ground handling/customer service assistance
Control access to the airfield from the terminal building
Any other tasks as reasonably required by the SMT