Customer Service Agent

3 months ago


Oxfordshire, United Kingdom LinkLife Ltd Full time

**Job Title**: Customer Service Agent
**Location**: Thame, Oxfordshire
**Salary**: £23,000 DOE

**Overview**:Linklife have an exciting opportunity for a Customer Services Agent to join to join our vibrant and bubbly team based in Thame.
- **This is a Monday - Friday 9-5. Hybrid working, 1 day in the office or 5 you choose**_

**Duties**:

- Managing incoming queries about our Products and Services offered via our technology platforms
- Assisting in the triage and handling of complaints
- Providing status updates to customers on the progress of their cases, supporting our clients
- Partners and liaising with internal departments to ensure an exceptional service is delivered
- Assisting with administrative tasks
- Performing root cause analysis on complaints received, allowing you to suggest and design improvements to the customer

**Experience**:

- Experience in resolving complaints and improving customer satisfaction will be viewed advantageously
- Excellent written and verbal communication skills
- Proactive and intuitive mentality
- IT literate with a good knowledge of Microsoft Office products
- Willingness to learn new systems, services, products and processes

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Canteen
- Company events
- Employee discount
- Flexitime
- Free parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Oxfordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Oxfordshire


  • Project Agent

    4 weeks ago


    Oxford, Oxfordshire, United Kingdom Kier Group Full time

    Sub Agent We're looking for a Sub Agent to join our Kier Transportation team and assist us on our prestigious Oxford Station project. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.   Business Area: Transportation, Rail Contract : Full Time, Permanent  ...

  • Project Agent

    4 weeks ago


    Oxford, Oxfordshire, United Kingdom Kier Group Full time

    Sub Agent We're looking for a Sub Agent to join our Kier Transportation team and assist us on our prestigious Oxford Station project. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.   Business Area: Transportation, Rail Contract : Full Time, Permanent  ...


  • Goring, Oxfordshire, United Kingdom simplehuman EMEA Full time

    simplehuman, a leader in luxury housewares design and innovation, is an American company with a with a five-year expansion plan throughout the EMEA region. As our Senior Customer Support Agent, you will support and maintain excellent customer relationships, with efficient and effective communication throughout the customer journey. The purpose is to support...

  • Sub-Agent

    4 weeks ago


    Oxford, Oxfordshire, United Kingdom Kier Group Full time

    Sub Agent We're looking for a Sub Agent to join our Kier Transportation team and assist us on our prestigious Oxford Station project. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.   Can you imagine a world without transportation links via land, sea, or...

  • Sub-Agent

    4 weeks ago


    Oxford, Oxfordshire, United Kingdom Kier Group Full time

    Sub Agent We're looking for a Sub Agent to join our Kier Transportation team and assist us on our prestigious Oxford Station project. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.   Can you imagine a world without transportation links via land, sea, or...

  • Site Agent

    1 month ago


    Oxford, Oxfordshire, United Kingdom Milestone Infrastructure Full time

    Site Agent 28 days' annual leave plus 8 days' bank holiday Pension scheme Life Assurance Private health care Company car / car allowance and fuel card Milestone Infrastructure is currently looking to recruit a Site Agent to work in our Oxfordshire Projects. As the Site Agent you will be part of our Projects sector who are responsible for...

  • Site Agent

    1 month ago


    Oxford, Oxfordshire, United Kingdom Milestone Infrastructure Full time

    Site Agent 28 days' annual leave plus 8 days' bank holiday Pension scheme Life Assurance Private health care Company car / car allowance and fuel card Milestone Infrastructure is currently looking to recruit a Site Agent to work in our Oxfordshire Projects. As the Site Agent you will be part of our Projects sector who are responsible for...

  • Sub-Agent

    2 weeks ago


    Oxford, Oxfordshire, OX1 1AG, Oxford, United Kingdom Kier Group Full time

    Sub AgentWe're looking for a Sub Agent to join our Kier Transportation team and assist us on our prestigious Oxford Station project. Can you imagine a world without transportation links via land, sea, or air? Nor can we! Your journey is our journey, come and join us at Kier Transportation and make a difference. Supporting the movement of people,...


  • Oxfordshire, United Kingdom Allen Associates Full time

    Our wonderful client is looking for a German-speaking Customer Support Advisor to join their expanding team. Working as part of the client support function , which acts as “the engine room of the organisation”, you will be responsible for providing excellent customer service, supporting with registrations, renewals and service enquiries. This is an...


  • Oxfordshire, United Kingdom Allen Associates Full time

    Our wonderful client is looking for a German-speaking Customer Support Advisor to join their expanding team. Working as part of the client support function , which acts as “the engine room of the organisation”, you will be responsible for providing excellent customer service, supporting with registrations, renewals and service enquiries. This is an...


  • Goring, Oxfordshire, United Kingdom simplehuman EMEA Full time

    simplehuman, a leader in luxury housewares design and innovation, is an American company with a with a five-year expansion plan throughout the EMEA region. As our Senior Customer Support Agent, you will support and maintain excellent customer relationships, with efficient and effective communication throughout the customer journey. The purpose is to support...


  • Oxfordshire, United Kingdom Page Personnel Full time

    If you love customer service and have knowledge of international trading! - If you understand the importance of regulations for importing/exporting! **About Our Client**: My Client based in Oxfordshire, aims to be a preferred partner of companies in the plastics and chemical sectors, such as converters and producers, and has a strong collaborative...


  • Banbury, Oxfordshire, United Kingdom Pertemps Full time

    Job Advert: Customer Service AdvisorLocation: Banbury, OxfordshireType: Full-Time, PermanentSalary: Up to £26,000 DOEAre you a detail-oriented individual with a passion for providing exceptional customer service? Our Banbury-based client are seeking a Customer Service Advisor to join their dynamic team!Key Responsibilities:Order Processing: Ensure accuracy...


  • Hanwell, Oxfordshire, United Kingdom Cameo Consultancy Full time

    As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based in Banbury. The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality. Working as part...


  • Kidlington, Oxfordshire, United Kingdom Staffbase Recruitment Full time

    Our client is a leading manufacturing company and due to their continued success Staffbase have been appointed to recruit for the position of Customer Service Executive. This is an exciting new position for a candidate with previous customer service experience in the manufacturing sector and it offers excellent long term career progression opportunities. ...


  • Kidlington, Oxfordshire, United Kingdom Staffbase Recruitment Full time

    Our client is a leading manufacturing company and due to their continued success Staffbase have been appointed to recruit for the position of Customer Service Executive. This is an exciting new position for a candidate with previous customer service experience in the manufacturing sector and it offers excellent long term career progression opportunities. ...


  • Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team


  • Oxford, Oxfordshire, United Kingdom Vibe Recruit Limited Full time

    Are you looking for a full time hybrid role with two days in office? Do you speak English and German and have previous experience working within a customer service role or similar? Then join our client in Oxford as a Customer Support Advisor. The Customer Support Advisor will: Provide customer service support in the Supplier Support Team


  • Thrupp, Oxfordshire, United Kingdom Red Sky Personnel Ltd Full time

    Red Sky are currently recruiting for a Customer Service Rep/ Operations Controller on a full-time contract at London Oxford Airport. The main purpose of the role is to provide exceptional customer service and operational support to crews and passengers using the London Oxford Airport facilities. A full UK driving license is essential for this...


  • Thrupp, Oxfordshire, United Kingdom Red Sky Personnel Ltd Full time

    Job DescriptionRed Sky Personnel Ltd is seeking a highly skilled and experienced Customer Service Representative to join our team at London Oxford Airport.Main Responsibilities:Provide exceptional customer service to crews and passengers, ensuring a positive experience at the airport.Monitor and manage airport operations, ensuring seamless execution of...