Customer Service Agent
3 months ago
**Job Title**: Customer Service Agent
**Location**: Thame, Oxfordshire
**Salary**: £23,000 DOE
**Overview**:Linklife have an exciting opportunity for a Customer Services Agent to join to join our vibrant and bubbly team based in Thame.
- **This is a Monday - Friday 9-5. Hybrid working, 1 day in the office or 5 you choose**_
**Duties**:
- Managing incoming queries about our Products and Services offered via our technology platforms
- Assisting in the triage and handling of complaints
- Providing status updates to customers on the progress of their cases, supporting our clients
- Partners and liaising with internal departments to ensure an exceptional service is delivered
- Assisting with administrative tasks
- Performing root cause analysis on complaints received, allowing you to suggest and design improvements to the customer
**Experience**:
- Experience in resolving complaints and improving customer satisfaction will be viewed advantageously
- Excellent written and verbal communication skills
- Proactive and intuitive mentality
- IT literate with a good knowledge of Microsoft Office products
- Willingness to learn new systems, services, products and processes
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Canteen
- Company events
- Employee discount
- Flexitime
- Free parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Oxfordshire: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Oxfordshire
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