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Business Change
3 months ago
Business Change & Continuous Improvement Support
Duration - 6 Months
Location - Warwick / Remote
Summary
My high-profile Utilities client is looking for a Business Change & Continuous Improvement Support to join their team Based at their Warwick or Wokingham offices (1 day a week on site) on an initial 6-month contract with chance of extensions.
Our client, a leading organisation in the utilities industry, is seeking a dedicated and experienced Business Change & Continuous Improvement Support. As the UK moves towards its 2050 net-zero target, our client has a vital part to play in ensuring a zero-carbon electricity system. Join their team and contribute to their ambitious goal of operating on clean, green electricity.
As a Business Change & Continuous Improvement Support, your main responsibility will be to prioritise the enablement, empowerment, and trust of our client's people. You will ensure that change initiatives are effectively communicated, managed, and implemented, fostering a culture of collaboration, inclusivity, and continuous growth.
Key Accountabilities:
* Support the development and implementation of comprehensive change management and improvement plans, emphasising employee engagement and collaboration.
* Identify potential resistance and risks, and develop strategies to address concerns and build trust.
* Align change initiatives with our client's strategic goals, supporting a positive and inclusive culture.
* Facilitate continuous improvement activities by encouraging employee participation and feedback.
* Utilise methodologies such as Agile, Lean, or Six Sigma to drive improvements and enhance employee and customer experience.
* Monitor and evaluate the impact of continuous improvement initiatives, ensuring tangible benefits.
* Foster a culture of collaboration and open communication across the Customer Connections Team, ensuring all employees feel valued and heard.
* Conduct workshops, training sessions, and meetings to engage and involve employees at all levels in the change process.
* Act as a liaison between different departments, promoting cross-functional collaboration and unity.
* Develop clear, empathetic, and compelling communication materials related to change initiatives.
* Provide ongoing support and coaching to managers and employees, empowering them to adapt to change confidently.
* Create and maintain documentation related to change management processes, ensuring accessibility and transparency.
* Define and track key performance indicators (KPIs) to measure the success of change initiatives for our people, customers, and business.
* Utilise feedback and data to continuously refine and improve change management strategies.
Knowledge, Experience & Technical Know-How:
This is an excellent opportunity for an experienced change and/or improvement professional who is passionate about coaching, delivering at pace, and fostering teams and their working relationships. The ideal candidate will possess:
* Proven experience in change management and continuous improvement roles.
* Ability to inspire and motivate teams through a journey of change and adoption, fostering a culture of trust and empowerment.
* Skill in bringing people together to work towards common goals, promoting inclusivity and unity.
* Ability to build relationships and work collaboratively with diverse teams and stakeholders.
* Flexibility and openness to change, with a commitment to continuous learning and growth.
* Clear, empathetic, and effective communication skills, both verbally and in writing.
* Strong analytical skills with the ability to identify issues and develop practical, people-centric solutions.
* Experience with process improvement methodologies such as Agile, Lean, or Six Sigma.
Join our client's team and be part of their important mission to create a zero-carbon electricity system. Apply now and make a significant impact on their journey towards a sustainable future.
Please note that only successful candidates will be contacted. Thank you for your understanding.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
