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Continuous Improvement Manager
4 months ago
We are currently working with a leading UK Facilities Service provider to recruit a Continuous Improvement Manager working on a prestigious public sector contract covering an area across Leeds, York, Lincoln and Nottingham. We are looking for individuals based around either locations and who are flexible to work remotely 1-2 days and on site/office visits for the remainder of the week
The Continuous Improvement Manager will lead a team to deliver a change in CI culture across the contract bringing a Lean for Service approach to both tactical and strategic improvement.
Driving License Essential
The standard hours of work are 37.5
Responsibilities:
* Own the Operational Excellence (Lean/CI) function for the contract – supporting the operation to deliver tactical /swift improvement initiatives (identifying and resolving true root cause) and embedding a culture of CI across the contract.
* Own, develop and deliver the strategic roadmap for Continuous Improvement delivering class-leading experiences for families and our operation - delivering contractual targets and targets to improve effectiveness of our contract delivery.
* Support the operation in defining effective processes to identify and reduce waste driving operational value.
* Own the contract’s over-arching approach to improvement through robust deployment of Lean principles and approaches.
* Engaging positively with direct teams and Supply Chain Partners to deliver continual operational improvement.
* Collaborate closely with other tier-1 suppliers [to the MOD contract] on operational improvements and shared opportunities.
* Lead workshops and training sessions (Kaizen/RIE, Lean training and coaching) to develop the deep Lean/CI understanding and use across the contract.
Candidate requirements:
* Mandatory - A Certified Lean Six Sigma Black Belt or Master Black Belt for at least five years
* Portfolio of successfully delivered projects/initiatives with clear demonstration of value delivered.
* Able to demonstrate a track record in ongoing personal professional development – including related articles/posts.
* You may have a professional qualification in facilities management.
* Leading a CI/Operational Excellence function at senior manager/director level for at least five years
* Deeply engaging with internal and external teams – to build knowledge and confidence in the key principles of Lean/CI/Operational Excellence
* CI Vision and Roadmap Development
* Delivers continuous improvement culture in field service environments and across service operations.
* Delivers solutions to resolve genuine Root Causes of operational issues/challenges.
* Excellent data analytical and structured problem-solving skills
* Experience facilitating workshops (e.g. VSM/Process mapping)
* Delivers strategically (to the roadmap) and tactically (getting into the data and detail to support the CI team’s delivery of continual and incremental improvement)
* Develops high performing teams within Operational Excellence/Continuous Improvement – building an infectious passion for the principles and implementation of Lean.
* Committed to the use of the scientific method in the delivery of operational improvement.
* Collates all relevant data sources to portray a complete picture of opportunities for operational improvement.
* Conducts cross-functional workshops to create and maintain existing and desired customer journeys, ensuring stakeholders are bought in and informed, and contractual compliance is maintained.
* Identifies and highlights relevant stakeholder's improvements to the customer journey that will enhance the customer experience, streamlines internal processes and removes the non-value-added work
