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Product Support Representative

2 months ago

Peterborough, United Kingdom PE Global International Full time

PE Global is recruiting an Product Support Representative for our industrial machinery manufacturing client based in Peterborough. This role is an initial 12-month contract and is hybrid.

Responsibilities of the role:

• Accountable for identification, analysis and resolution of needs and problems in assigned territory.
• Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions.
• Advise on and recommend ways to enhance customer loyalty.
• Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
• OEM Product Support account management
• Distributor Product Support account management
• Dealer Product Support account management

Requirements of the role:

• 3 years minimum experience with some sort of service account management - Off highway is desired.
• Communication skills.
• Previous customer interaction at a high level.
• A university degree or equivalent experience in a related role

Interested candidates should submit an updated CV.

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert