Customer Support Representative

6 months ago

Peterborough, United Kingdom Smart Home Charge Full time

**Job Details**

Full Time; Permanent

Location: Peterborough

**The Role**

We’re looking for a Customer Support Representative to work as part of a growing team, delivering a professional service and excellent customer experience within our Customer Support Team. The role will require a proactive approach with the ability to think on your feet when dealing with customer queries and planning day to day work for our engineers.

At Smart Home Charge we set ourselves apart as a high-quality, premium electric vehicle charge point installer, which means ensuring an unrivaled and seamless customer experience is paramount.

We’re looking for an experienced Customer Support Representative to be part of our Customer Support Team delivering an outstanding customer experience to be proud of.

As well as dealing with day to day customer queries, you will also be required to ensure customer appointments are booked efficiently and ensuring our engineers’ time is maximised.

Key responsibilities include:

- Handling all customer contacts at various points throughout their journey.
- Working closely with other areas of the business to enable fast and efficient resolutions for customers.
- Assisting in planning and organising jobs for engineers.
- Data entry on our customer portals.
- Manage workload and prioritise tasks appropriately.
- Liaise with clients, customers and engineers to maintain positive working relationships.

Key skills and requirements:

- Previous experience in a customer-facing role
- Excellent communication skills including written and verbal
- IT competent and the ability to type quickly and accurately
- Ability to multitask with a dynamic and flexible approach
- Existing knowledge or experience in EV industry is desirable, but not essential.
- Good attitude towards individual and team success.
- Ability to pro-actively provide solutions and solve internal and external customer queries.

**Salary**

£22,000+ DOE

**Benefits**
- 20 days annual leave plus bank holidays
- Workplace pension
- Electric car salary sacrifice scheme
- Cycle to work scheme
- Health and wellbeing scheme
- Gifts on your birthday
- Monthly surprise treats, such as breakfast
- Ongoing training and development
- Free on-site parking

**About the company**

Smart Home Charge is a leading nationwide retailer and installer of electric vehicle home charge points.

In a market where electric vehicles already account for 16% of new car sales, and only set to increase, and an estimated 14.4 million homes that are ideally suited for a home charger installation, we are at the forefront of a fast-paced, innovative, and growing sector.

Our ambition is to be the number one independent installer in the UK by making electric car charging simple.

We’re dedicated to providing a premium installation service and unrivaled customer experience, setting us apart from the average electrician.

Our Which? Trusted Trader status (the only installer to achieve this) is proof of our commitment to excellence across the business. This is backed up by more than 1,000 Trustpilot reviews, where we are rated Excellent and have maintained a score of 4.9 out of 5.

Join us as we enter an exciting new era of electrified transport.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE3 6SR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office based Customer Service: 1 year (required)

Work Location: In person

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Kent Recruitment Bureau Full time

    Peterborough | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR43 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to...

  • Customer Service Representative

    2 months ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Peterborough.Key Responsibilities:Engage with customers to deliver excellent service and support.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet and...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Kent Recruitment Bureau Full time

    Peterborough | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Kent Recruitment Bureau Full time

    Peterborough | Work from home | £500-£1000 Permanent | Full-time | JBOR60 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    11 hours ago

    Peterborough, United Kingdom Totally247 Full time

    **Totally247 are recruiting for Customer Service Representatives** **£19760 - £26000 PA + Benefits** This is a great opportunity for individuals to join an established company who are specialists in their field. You will form part of a friendly team, working in Peterborough. As a Customer Service Representative, you will be expected to have a great work...

  • Customer Service Representative

    6 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative - Peterborough** Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Representative - Peterborough**: **Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative - Peterborough** Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a...

  • Customer Service Representative

    2 months ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Peterborough is seeking a skilled Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Requirements:High school diploma or...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative - Peterborough** Starting at £21,500 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Customer Service Representative

    1 week ago

    Peterborough, Peterborough, United Kingdom Lloyds Bank plc Full time

    Customer Support OpportunityLloyds Bank plc, a leading financial institution, is seeking a Customer Service Representative to join its team in Peterborough. This full-time branch-based opportunity offers a salary range of £23,500 - £23,550.This role requires individuals who are passionate about delivering exceptional customer experiences and possess...

  • Customer Service Representative

    1 week ago

    Peterborough, Peterborough, United Kingdom CV-Library Full time

    Company Overview:We are a pioneering company in the RF industry, delivering innovative solutions for wireless communication systems, antennas, and signal processing.Job Summary:This Customer Service Representative role involves providing top-tier technical support to clients, ensuring their success in utilizing our RF products and services.Key...

  • Customer Service Representative

    2 months ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Peterborough, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...

  • Customer Service Representative

    6 months ago

    Peterborough, United Kingdom RH COMMERCIAL VEHICLES Full time

    **Customer Service Representative - Peterborough - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Peterborough, United Kingdom CV-Library Full time

    We are seeking a highly motivated Customer Service Representative - Technical Support to join our team based near St. Neots. As a Technical Support Advisor, you will be responsible for providing exceptional support to our clients, ensuring their technical queries are resolved efficiently and effectively.This role involves working 8:30am – 5:30pm, Monday to...

  • Customer Development Representative

    1 week ago

    Peterborough, Peterborough, United Kingdom CV-Library Full time

    About the Role">As a Customer Development Representative, you will play a key role in supporting and growing our customer network in the East Anglia and East Midlands area of England.">This is an excellent opportunity for a dynamic and self-driven individual who is passionate about building and maintaining strong customer relationships.">The ideal candidate...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative** Customer Service Representative** **Starting at £23,400 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Peterborough, Peterborough, United Kingdom The Ladz Peterborough Full time

    About The Ladz PeterboroughWe are currently seeking a skilled Customer Service Representative to join our team at The Ladz Peterborough. As a key member of our staff, you will be responsible for ensuring that our customers receive the highest level of service and support. This includes greeting and welcoming customers, handling cash transactions, and...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative - Peterborough** Starting at £**23,400 **per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a...

  • Customer Service Representative

    7 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Customer Service Representative** Customer Service Representative** **Starting at £23,400 per year** **Monday-Friday, flexible between 8am-8pm** **Lynch Wood, Peterborough, PE2 6FY** As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional...