Customer Support Representative

6 months ago

Peterborough, United Kingdom Smart Home Charge Full time

**Job Details**

Full Time; Permanent

Location: Peterborough

**The Role**

We’re looking for a Customer Support Representative to work as part of a growing team, delivering a professional service and excellent customer experience within our Customer Support Team. The role will require a proactive approach with the ability to think on your feet when dealing with customer queries and planning day to day work for our engineers.

At Smart Home Charge we set ourselves apart as a high-quality, premium electric vehicle charge point installer, which means ensuring an unrivaled and seamless customer experience is paramount.

We’re looking for an experienced Customer Support Representative to be part of our Customer Support Team delivering an outstanding customer experience to be proud of.

As well as dealing with day to day customer queries, you will also be required to ensure customer appointments are booked efficiently and ensuring our engineers’ time is maximised.

Key responsibilities include:

- Handling all customer contacts at various points throughout their journey.
- Working closely with other areas of the business to enable fast and efficient resolutions for customers.
- Assisting in planning and organising jobs for engineers.
- Data entry on our customer portals.
- Manage workload and prioritise tasks appropriately.
- Liaise with clients, customers and engineers to maintain positive working relationships.

Key skills and requirements:

- Previous experience in a customer-facing role
- Excellent communication skills including written and verbal
- IT competent and the ability to type quickly and accurately
- Ability to multitask with a dynamic and flexible approach
- Existing knowledge or experience in EV industry is desirable, but not essential.
- Good attitude towards individual and team success.
- Ability to pro-actively provide solutions and solve internal and external customer queries.

**Salary**

£22,000+ DOE

**Benefits**
- 20 days annual leave plus bank holidays
- Flexible and hybrid working - option to work from home for part of the week
- Workplace pension
- Electric car salary sacrifice scheme
- Cycle to work scheme
- Health and wellbeing scheme
- Gifts on your birthday
- Monthly surprise treats, such as breakfast
- Ongoing training and development
- Free on-site parking

**About the company**

Smart Home Charge is a leading nationwide retailer and installer of electric vehicle home charge points.

In a market where electric vehicles already account for 16% of new car sales, and only set to increase, and an estimated 14.4 million homes that are ideally suited for a home charger installation, we are at the forefront of a fast-paced, innovative, and growing sector.

Our ambition is to be the number one independent installer in the UK by making electric car charging simple.

We’re dedicated to providing a premium installation service and unrivaled customer experience, setting us apart from the average electrician.

Our Which? Trusted Trader status (the only installer to achieve this) is proof of our commitment to excellence across the business. This is backed up by more than 1,000 Trustpilot reviews, where we are rated Excellent and have maintained a score of 4.9 out of 5.

Join us as we enter an exciting new era of electrified transport.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE3 6SR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Office based Customer Service: 1 year (required)

Work Location: In person

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