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Program Head

2 months ago

Sheffield, United Kingdom Tech Mahindra Full time

You’ll head and manage the Program in a timely, controlled, and predictable manner.

You’ll use your strong interpersonal skills to identify and engage with teams to manage all ongoing communications to ensure all are kept informed at an appropriate level.

* Identify areas for improvement in business processes by analysing data, conducting interviews, and staying abreast of industry best practices.

* Work closely with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of business processes and objectives.

* Collaborate with cross-functional teams, including business leaders, IT professionals, and subject matter experts, to understand their needs and incorporate feedback into process improvement initiatives.

* Develop and present clear and actionable recommendations for process improvements, outlining the benefits and potential impacts on the organization.

* Support the implementation of recommended process improvements, collaborating with project teams to ensure successful integration and adherence to established timelines.

* Establish key performance indicators (KPIs) to monitor the effectiveness of implemented processes and make further recommendations for optimization.

* Maintain accurate and up-to-date documentation of business processes, changes, and associated procedures.

* Assist in developing and implementing change management strategies to ensure successful adoption of process improvements throughout the organization.

* Utilize process modelling tools such as Visio, PowerPoint, MS Teams, Confluence to visually represent and document current and future state processes.

* Develop training materials and conduct training sessions to ensure that stakeholders are informed and capable of following revised processes.

* Payments Transformation Portfolio programme awareness campaigns inclusive of business engagement.

* Foster a culture of continuous improvement by staying informed about industry trends, emerging technologies, and best practices in business process management.

* Identify and assess potential risks associated with proposed process changes and develop mitigation strategies