Logistics & Service Manager
1 week ago
Service Delivery Manager, Based: Bristol, Salary up to £45k + car allowance & benefits package.
We require a Service Delivery Manager to work for an industry leading national business. This position could suit candidates from a Logistics / Installation / Service Manager background e.g. Regional Facilities Manager, Regional Installation & Service Manager, Regional Logistics Manager.
The role:
As the Service Delivery Manager, you will lead the Customer Service team, Project Support Co-ordinators and the Maintenance and FM team. Responsibilities will include enhancing processes and upholding high service standards consistently. You will demonstrate robust leadership skills, excellent communication, and collaboration abilities, along with a genuine passion for delivering outstanding customer service.
Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
Oversee training, performance management, and team cohesion.
Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
Address customer issues escalated by service teams, manage order placement, and analyse feedback for improvements.
Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
Manage new customer requirements.
Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
Conduct root cause analysis and implement process improvements for productivity.
Work with cross-functional teams to improve processes and systems continuously.
Candidate requirements:
Previous experience in a similar role e.g. Regional Installation & Service Manager, Regional Facilities Manager, Customer Delivery Manager.
People management, leading objective setting, maintaining training records and fostering a positive work culture.
Analytical skills for data interpretation to assist process improvements.
Ability to evaluate situations, identify problems, and find effective solutions.
Customer Service Management
SMSTS
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.
Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Key words: Regional Service Manager, Regional Facilities Manager, Regional Logistics Manager, Installations Manager, Customer Delivery Manager
-
Logistics & Service Manager
1 week ago
Filton, United Kingdom Smartsearch Recruitment Full timeService Delivery Manager, Based: Bristol, Salary up to £45k + car allowance & benefits package. We require a Service Delivery Manager to work for an industry leading national business. This position could suit candidates from a Logistics / Installation / Service Manager background e.g. Regional Facilities Manager, Regional Installation & Service Manager,...
-
Logistics Operations Coordinator
3 weeks ago
Filton, South Gloucestershire, United Kingdom The Delivery Group Full timeJoin Our Team as a Logistics Operations CoordinatorAn exciting opportunity has emerged for a full-time Logistics Operations Coordinator to become a vital part of our Operations team. The ideal candidate will possess a solid background in managing complex and swiftly changing situations within our logistics framework, preferably with experience in the mail,...
-
Filton, South Gloucestershire, United Kingdom Tech Connect Group Full timeJob Summary:Our client, a leading technology company, is seeking a highly skilled Stores & Logistics Coordinator to join their team at Tech Connect Group. As a key member of the logistics team, you will be responsible for the day-to-day running of the Stores area, ensuring seamless inventory management and supply chain operations.Key Responsibilities:Manage...
-
Filton, South Gloucestershire, United Kingdom Tech Connect Group Full timeJob Summary:Our client, a leading technology company, is seeking a highly skilled Stores & Logistics Coordinator to join their team at Tech Connect Group. As a key member of the logistics team, you will be responsible for the day-to-day running of the Stores area, ensuring seamless inventory management and supply chain operations.Key Responsibilities:Manage...
-
Logistics Assistant
3 months ago
Filton, United Kingdom M Group Services Full timeAbout The RoleAbout The Role Due to the continued success and expansion of Avonline Networks we have an exciting opportunity for a Logistics Assistant to be part of our Plant, Fleet & Logistics team supporting the business in the South West. Avonline Networks deliver service excellence on a nationwide basis. From the national fibre networks which millions...
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** **Self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a team to achieve results....
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** **Self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a team to achieve results....
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** **Self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a team to achieve results....
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** **Self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a team to achieve results....
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** **Self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a team to achieve results....
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Job description** **Summary** Full-time or part-time **self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride...
-
Delivery Driver
3 months ago
Filton, United Kingdom Ebee Logistics Limited Full time**Summary** Full-time or part-time **self-employed** driver positions for Ebee Logistics working out of our Bristol depot, delivering packages and great customer experiences! We’re seeking **reliable, hard-working and driven **people who can succeed in a fast-paced environment. **Ebee Logistics** We are a company that pride themselves on developing a...
-
Logistics Coordinator
3 days ago
Filton, United Kingdom Tech Connect Group Full timeJob Summary:We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Tech Connect Group. As a key member of our operations team, you will be responsible for the day-to-day running of our stores area, ensuring that all inventory is accurately tracked and stored.Key Responsibilities:Inventory Management: Unpacking and...
-
Logistics Coordinator
4 days ago
Filton, United Kingdom Tech Connect Group Full timeJob Summary:We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Tech Connect Group. As a key member of our operations team, you will be responsible for the day-to-day running of our stores area, ensuring that all inventory is accurately tracked and stored.Key Responsibilities:Inventory Management: Unpacking and...
-
Customer Delivery Driver
4 days ago
Filton, South Gloucestershire, United Kingdom R&V Group Ltd Full timeAbout the RoleR&V Group Ltd is seeking a skilled Customer Delivery Driver to join our team. As a key member of our logistics team, you will be responsible for delivering exceptional customer service while ensuring timely and efficient delivery of goods.Key ResponsibilitiesFollow scheduled delivery routes, driving safely and responsiblyPlan and optimize...
-
Stores & Logistics Coordinator
2 weeks ago
Filton, United Kingdom Tech Connect Group Full timeOur client, a global pioneer in sustainable aviation is building technology to change the way the world travels. They are combining the very best talent from the Aerospace market to develop a cutting-edge electric aircraft.An exciting opportunity has arisen for a Stores & Logistics Coordinator to join their team near Filton. The ideal candidate will have...
-
Stores & Logistics Coordinator
3 weeks ago
Filton, United Kingdom Tech Connect Group Full timeOur client, a global pioneer in sustainable aviation is building technology to change the way the world travels. They are combining the very best talent from the Aerospace market to develop a cutting-edge electric aircraft.An exciting opportunity has arisen for a Stores & Logistics Coordinator to join their team near Filton. The ideal candidate will have...
-
Stores & Logistics Coordinator
3 weeks ago
Filton, United Kingdom Tech Connect Group Full timeOur client, a global pioneer in sustainable aviation is building technology to change the way the world travels. They are combining the very best talent from the Aerospace market to develop a cutting-edge electric aircraft. An exciting opportunity has arisen for a Stores & Logistics Coordinator to join their team near Filton. The ideal candidate will have...
-
Stores & Logistics Coordinator
3 weeks ago
Filton, United Kingdom Tech Connect Group Full timeOur client, a global pioneer in sustainable aviation is building technology to change the way the world travels. They are combining the very best talent from the Aerospace market to develop a cutting-edge electric aircraft.An exciting opportunity has arisen for a Stores & Logistics Coordinator to join their team near Filton. The ideal candidate will have...
-
Stores & Logistics Coordinator
3 weeks ago
Filton, United Kingdom Tech Connect Group Full timeOur client, a global pioneer in sustainable aviation is building technology to change the way the world travels. They are combining the very best talent from the Aerospace market to develop a cutting-edge electric aircraft.An exciting opportunity has arisen for a Stores & Logistics Coordinator to join their team near Filton. The ideal candidate will have...
