Photocopier Field Service Engineer

4 months ago

Chelmsford, United Kingdom Concept Resourcing Full time

ROLE : Photocopier Field Service Engineer
PACKAGE: up to £35,000 + car , fuel card , neg holidays ,pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.

KEY TASKS

To service, repair and maintain photocopiers, and MFDs/MFPs
Ensure all visits are completed in accordance with call control and SLA
Ensure standard of repair/maintenance in accordance with company expectations
Advise on potential upgrades (if applicable)
Maintain records and paperwork as directed by management
Providing exceptional customer service at all time
Attend training sessions to keep skill sets updated
Software problem solving.
Installation of hardware, movement of hardware.
Regular contact with call schedulers.ESSENTIAL SKILLS AND EXPERIENCE

To service, repair and maintain Photocopier / MFDs
Ensure all visits are completed in accordance with call control
Ensure standard of repair/maintenance in accordance with company expectations
Advise on potential upgrades (if applicable)
Maintain records and paperwork as directed by management
Providing exceptional customer service at all time
Attend training sessions to keep skill sets updated
Software problem solving
Installation of hardware, movement of hardware.
Regular contact with call schedulers
Attend Monthly / Quarterly Service review meetings as required
Carry out Pro-Active maintenance visits across the estate as required
Assist Pro-Active consumables team / customers as requiredDESIRED SKILLS AND ABILITIES

Knowledge on Papercut or Uniflow
Broad experience of IT services across a range of organization's including Private and Public Sector.
Enthusiasm and willingness to learn and be accredited in emerging technologies.
Commitment to Mission, Vision and Values.
To consider the customer's visibility and requirements of our services.
Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
Execute tasks and record efficiently to enable timely billing.
Apply Now
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)

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