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Photocopier Field Service Engineer

4 months ago

Chelmsford, United Kingdom Concept Resourcing Full time

ROLE : Photocopier Field Service Engineer
PACKAGE: up to 35,000 + car , fuel card , neg holidays ,pension etc

CLIENT

An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.

KEY TASKS

  • To service, repair and maintain photocopiers, and MFDs/MFPs
  • Ensure all visits are completed in accordance with call control and SLA
  • Ensure standard of repair/maintenance in accordance with company expectations
  • Advise on potential upgrades (if applicable)
  • Maintain records and paperwork as directed by management
  • Providing exceptional customer service at all time
  • Attend training sessions to keep skill sets updated
  • Software problem solving.
  • Installation of hardware, movement of hardware.
  • Regular contact with call schedulers.

ESSENTIAL SKILLS AND EXPERIANCE

  • To service, repair and maintain Photocopier / MFDs
  • Ensure all visits are completed in accordance with call control
  • Ensure standard of repair/maintenance in accordance with company expectations
  • Advise on potential upgrades (if applicable)
  • Maintain records and paperwork as directed by management
  • Providing exceptional customer service at all time
  • Attend training sessions to keep skill sets updated
  • Software problem solving
  • Installation of hardware, movement of hardware.
  • Regular contact with call schedulers
  • Attend Monthly / Quarterly Service review meetings as required
  • Carry out Pro-Active maintenance visits across the estate as required
  • Assist Pro-Active consumables team / customers as required

DESIRED SKILLS AND ABILITIES

  • Knowledge on Papercut or Uniflow
  • Broad experience of IT services across a range of organization's including Private and Public Sector.
  • Enthusiasm and willingness to learn and be accredited in emerging technologies.
  • Commitment to Mission, Vision and Values.
  • To consider the customer's visibility and requirements of our services.
  • Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
  • Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
  • Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
  • Execute tasks and record efficiently to enable timely billing.


Apply Now
Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)