Photocopier Field Service Technician

4 weeks ago

Chelmsford, Essex, United Kingdom fish4.co - Jobboard Full time
Job Title: Photocopier Field Service Engineer

ROLE: Photocopier Field Service Engineer

PACKAGE: Competitive salary, car, fuel card, negative holidays, pension, and other benefits

CLIENT

An Managed Print specialist supplying products, services, and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London

JOB OVERVIEW

We are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.

KEY TASKS

  1. Service, repair, and maintain photocopiers and MFDs/MFPs
  2. Ensure all visits are completed in accordance with call control and SLA
  3. Ensure standard of repair/maintenance in accordance with company expectations
  4. Advise on potential upgrades (if applicable)
  5. Maintain records and paperwork as directed by management
  6. Provide exceptional customer service at all times
  7. Attend training sessions to keep skill sets updated
  8. Software problem-solving
  9. Installation and movement of hardware
  10. Regular contact with call schedulers

ESSENTIAL SKILLS AND EXPERIENCE

  1. Experience in servicing, repairing, and maintaining photocopiers / MFDs
  2. Ability to complete visits in accordance with call control
  3. Understanding of repair/maintenance standards in accordance with company expectations
  4. Ability to advise on potential upgrades (if applicable)
  5. Experience in maintaining records and paperwork as directed by management
  6. Exceptional customer service skills
  7. Willingness to attend training sessions to keep skill sets updated
  8. Software problem-solving skills
  9. Experience in installation and movement of hardware
  10. Regular contact with call schedulers
  11. Participation in monthly / quarterly service review meetings as required
  12. Perform proactive maintenance visits across the estate as required
  13. Assist proactive consumables team/customers as required

DESIRED SKILLS AND ABILITIES

  1. Knowledge of Papercut or Uniflow
  2. Broad experience of IT services across a range of organizations including private and public sector
  3. Enthusiasm and willingness to learn and be accredited in emerging technologies
  4. Commitment to mission, vision, and values
  5. Consideration of customer visibility and requirements of services
  6. Desire to present services consistently and predictably
  7. Ability to identify situations and issues likely to cause customer incidents and escalate as necessary
  8. Identify opportunities to innovate to add value and improve efficiency
  9. Execute tasks and record efficiently to enable timely billing

Apply Now

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