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ServiceNow Application Support

3 months ago

London, United Kingdom Arqiva Full time

Location: We operate a flexible, hybrid working environment with the candidate required to travel to either Arqivas London, Winchester or Emley Moor office up to twice a week..

We offer

* Up to £65K base salary

* 10% Bonus

* 6% pension contribution

* Private Medical

* 25 days annual leave

* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

* Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

The Role

• Input to solution designs based on the functional and non-functional specification provided, engaging with Analysts, Testers and Architects

• Provide input to the design process and application solution architecture to support continuous improvement.

• Review and approve designs to ensure compliance with Arqiva policies, standards, and existing complex bespoke customisations, Integrations, and configurations.

• Develop, test, document and implement functional/technical solutions to fulfil growing business requirements following ITIL processes.

• As a Subject Matter Expert, provide technical and functional leadership within Arqiva, sharing knowledge and skills and provide mentoring support to peer team and business users.

• As a Subject Matter Expert, be the authority on the underpinning system data structure and integrations to and from Arqiva’s MDM data lake or P2P integrations.

• Identify and resolve compatibility and performance issues across a fully Integrated set of independent systems.

• Provide On-Call, out of hours support (Rota) for Critical 24x7 applications and services.

• Provide third line operational support and maintenance for existing and new applications, liaise with business users to understand, analyse and resolve identified operational issues within agreed service levels. Liaising with 3rd parties/vendors as required.

• Support Audit enquiries and provide supporting data in compliance with regulatory and professional standards bodies.

• Manage and Audit access controls at application level.

• Liaise with business users to resolve operational data anomalies, build scripts to provide data extracts, and support ad-hoc bulk update processes.

• Support Patching and Upgrade deliverables in line with Vendor, Architectural, and Security guidelines. Liaise with Platform Owners to support contractual compliance with Vendor roadmap.

• Manage/maintain archiving solutions of critical legacy systems to fulfil contractual or legislative requirements (eBS12.1.3, Manhattan, Peoplesoft, JDE, Remedy, Livelink, Keep)

Drive innovation, both small and large, into and through the business; deploy and evidence with outcomes, a continuous improvement (CI) mind-set.

Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools.

The Person

Qualifications:

• Degree (preferable) or Higher-Level Apprenticeship in Computing/Electronics/Communication Systems

• or significant industry experience in one or more of the required Expertise/Technical/Professional Skills areas.

Required Expertise:

• Knowledge and experience in software development.

• Knowledge and experience in Applications 3rd line support.

• Knowledge and experience of ITIL Service management practices.

• Working knowledge of Linux and/or Windows Server Management, and code version-control (preferably using SVN or Git).

• Some experience with CI/CD process and tooling, e.g. Concourse, or similar actions in GitHub/Gitlab.

Required Technical / Professional Skillset(s):

* Strong knowledge of Enterprise IT applications including on prem and SaaS (Cloud) solutions.

* ServiceNow (SPM, CSM, ITOM, FSM, Integration Hub, App Engine)

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks