Switchboard Operator
4 weeks ago
Switchboard Operator - Nottingham - Temp to Perm (Immediate Start)
Location: Nottingham
Hours of Work: Mon - Fri 8am - 5pm
Hourly Pay Rate: £14.48p/h Via Umbrella
A World Leading Service Provider who operate on an International scale is seeking an experienced Switchboard Operator based in the Nottingham area on a Temp to Perm contract working in large corporate office site. The successful candidate would ideally need to be very client facing and has good experience working in a FOH environment plus helpdesk duties as well.
Key Responsibilities include:
* Answering phone calls
* Taking of messages
* Transferring of calls
* Monitoring mailbox and responding to all emails in a timely manner
* Administer and oversee room bookings for site
* Manage Access management system and issue new starter and replacement cards/passes
* Ordering of stationery and catering consumables.
* Positively respond to customers through effective communication and personal accessibility.
* Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers
* Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
* Understand procedures and processes and operate them to the required standard.
* Convey messages and ideas clearly and openly.
* To carry out any reasonable request from management.
Key Requirements:
* Excellent PC based skills, with experience in Word/Excel and Outlook
* 2 years’ experience in a similar role and operating a switchboard
* Some financial / accounting experience may be an advantage
* Must demonstrate a strong sense of customer focus
* Excellent verbal, and good basic standard of written, communication skills
* Results/ task orientated, attention to detail and accuracy
* Excellent time management and organisational skills
* Self-motivated and systematic
If this role would be of any interest then please do apply for the role below
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