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Customer Service Co-ordinator

2 months ago

Clifton upon Teme, United Kingdom ITS (Technical) Ltd Full time

Or client, a highly respected Housing Developer is looking for a Customer Service Coordinator in Clifton, Bristol for a 6-month period to cover maternity leave. There is a possibility that this role may be extended after this time.

The position is based in Clifton and will involve dealing with customer concerns and enquiries received by telephone and email.

The package includes:

Competitive basic salary and annual bonus
Agile working
Up to 33 days annual leave plus bank holidays (pro rata)
Private Healthcare and Dental Insurance
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits.
Free parking
About you:

Previous experience working dealing with customers over the phone and email.
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints.
A calm and cheery personality
Good planning and organisations skills
Problem solving and decision-making skills.
A polite, tactful and assertive attitude
Excellent communications skills
Good team working skills.
More about the Customer Service Coordinator role:

To address and respond to Customer issues in a prompt and organised way.
To deliver excellent customer service.
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
Always keep the database system up to date.
Carry out general administrative duties.
Work directly with the office manager to ensure KPI's are in line with company guidelines