Referrals Co-ordinator
1 week ago
**Patient Referrals Coordinator**
The main purpose of the Referrals Co-ordinator role is to deliver a high level of service for our patients. This includes ensuring all referrals are uploaded onto the systems and each patient is given an appointment. The Referrals Co-ordinator will also forward plan to ensure the capacity of our appointment sessions are being fully utilised and clinic availability matches demand.
**Site Location**:Building B, Willerby Hill Business Park, Willerby Court, Hull, HU10 6FE
**Benefits of our Patient Referrals Coordinator role**:
- £21,313 to £22,036 per annum (salary in line with training and reviews)
- 37.5 hours per week and 1 in 9 Saturdays.
- 28 days holiday including bank holidays, increasing with length of service.
- ** Bonus 1** - January - potential to earn up to 5% hospital/company related bonus.
- ** Bonus 2** - June - potential to earn up to 5% individual performance related bonus.
- £350 refer a friend scheme.
- Free DBS.
- Staff benefits including discounts at a large selection of retailers/hospitality.
- Continuous training and development programme through our internal learning management system and clinical training team to help enhance your skills.
**Role and Responsibilities of our Patient Referrals Coordinator**
- Enter and upload patient referrals into the system.
- Book and arrange pre-assessment/surgery appointments.
- Ensure appointment sessions are fully utilised.
- Deal with appointment amendments.
- Ensure cases are seen within appropriate timeframes.
- Deal with patient enquires.
- Gather data and information.
**Experience**
**Must Haves**:
- Excellent listening and communication skills.
- Excellent data entry and accuracy skills
- Ability to work over multiple systems and databases
- Ability to work as part of a team.
- Ability to follow instruction.
- Good telephone manner
- Customer service experience.
- Strong organisational and planning skills.
- Ability to work under pressure and meet deadlines.
- Ability to adapt to changes within the business.
- Good IT literacy (Knowledge of Microsoft Outlook, Excel and Word)
- Ability to follow the service protocols and the guidelines of a clinical service
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