Inbound Customer Service Assistant

7 months ago

Kingston upon Hull, United Kingdom Kingstown Works Ltd Full time

**Job description**

**Basic salary £24,147**

**Job description - Inbound Customer Service Assistant (Contract Assistant)**

**Full Time Permanent - 37 hours**

KWL is one of Hull’s largest construction contractors employing c.475 local employees with a multi-million pound turnover. We take pride in delivering excellent services across the City and the surrounding areas. We offer temporary / permanent and exciting employment opportunities for enthusiastic, skilled, customer focused people; who can help to deliver the growing ambitions of the business.

**What we offer**

**22 days holiday (rising to 26 after five years) plus 8 Bank Holidays**
**Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover)**

**Purpose of the role**:

- To provide effective professional administrative support across all operational areas of the business.

**Responsibilities**:

- The post holder will be responsible for the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved.
- Responsible for daily liaison between customers, clients and supervision to ensure individual needs and requirements are met.
- Also be responsible for updating and maintaining the company’s electronic database systems to ensure accurate contract monitoring and management information.

**Requirements**:

- Knowledge of mobile technology including checking of Schedule of Rate codes to ensure correct values are billed to the client and correct bonus codes are being claimed.
- Ideally have an IT and/or Business Administration qualification and be capable of producing letters using Microsoft Word; also experience of using Excel.

We understand the benefits of having a diverse workforce and therefore encourage people no matter what their age, gender, ethnicity, level of ability, sexual orientation, identity, faith, relationship or parental status with relevant skills and experience into construction.

**Other employee benefits include**:

- Being part of a trusted local Company
- Job related training
- Excellent sick pay scheme with bonuses for excellent attendance
- Company pension
- Cycle to work scheme
- Free gym membership
- Access to various Health & Wellbeing Services
- On-site parking
- Referral programme
- Sick pay
- Work from home/Working locally
- A structured and professional working atmosphere
- HEY Credit Union through payroll deductions
- Excellent pension scheme

**KWL is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services. As a committed safe employer, a basic DBS (Criminal Record) check may be carried out for this role.**

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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