Havering Council

The post holder reports to the Housing IT Systems Manager
The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities.
The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end.
The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity.
The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites.Experience and skills

Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment.

Successful experience of working in an IT service desk environment supporting a complex, multifunctional system.

Successful management and co-ordination of stakeholders to resolve a shared problem.

Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes.

Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities.

Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny.

Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision.

Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences.

If you are interested in this role please send your updated CV in the first instance