Workshop Controller

Job Purpose

The role of the Workshop Controller is to:

* Manage the process of optimising workshop resources to meet agreed departmental budgets.

* Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

Key Responsibilities

Calculate and manage the effective use of workshop resources for the business.

Monitor individual and workshop efficiencies to ensure key performance indicators are met.

Plan the distribution of work amongst the team utilising available skills mix.

Identify individual training and development needs through coaching and support.

Manage liaison between workshop and service reception on customer vehicle progress.

Manage workshop standards in accordance with brand standards requirements.

Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.

Maintain and develop own skills and technical knowledge.

Maintain safe working practices and abide by the working rules and standards of the business.

Drive efficiency in the workshop

Road test with customers to establish faults

Fault finding with workshop

Right First Time asking the correctly technical questions

Help with warranty process and job cards

Conduct morning meeting to review jobs and direct changes to improve first time fix

To drive NPS
Skills & Requirements

Essential:

Master Technician in Brand.

Competency in numeracy, literacy and IT

Good organisational and leadership skill with the ability to delegate and motivate the team.

Strong problem solving and decision-making skills with the ability to work under pressure.

Full UK driving licence.

Smart appearance/workshop wear

Person Specification

Essential

* Proof of Right to Work in the UK.

Experience

Desirable

* Relevant manufacturer experience.

Skills & Knowledge

Essential

* Full UK driving licence.

* Smart appearance.

* Competency in numeracy, literacy and IT.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities