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Software Support Analyst

3 months ago

Glasgow, United Kingdom Applause IT Recruitment Ltd Full time

Software Support Analyst (German Speaking) - Global Software House - Oracle, SQL, CAD

Glasgow/Reading - Hybrid

Applause IT are looking for a German speaking Software Support Analyst to join a multinational software house. There are 2 positions for this role available for somebody based in Glasgow or Reading. The organisation is looking for an experienced software support analyst who is able to develop relationships and help diagnose issues making sure you have the right resources to resolve them.

The ideal Software Support Analyst will have:

Proficiency in both written and verbal communication in German and English is required
A basic understanding of one or more relational databases, such as Oracle or SQL Server, is required.
Basic understanding of Windows operating systems
Basic knowledge of IIS and other web server platforms
Experience with FileNet, Documentum, or other document management software is advantageous
Familiarity with CAD packages like AutoCAD and MicroStation is a plus
Enthusiasm for teamwork, enjoying customer interactions, and utilizing your excellent communication skills

Key responsibilities will include:

Respond to customer and partner support requests promptly
Record support calls in our tracking system and maintain updated call logs
Investigate, replicate, and propose solutions to customer issues
Document product defects and change requests in the development tracking system
Facilitate communication between customers and the Product/Development teams to ensure proper query resolution
Contribute to the internal knowledge base by documenting common issues
Assist in testing new product releases
Support fellow Product Support team members with customer escalations and critical or urgent calls
Provide training and support to new staff on using our products

This is an excellent opportunity for an Software Support Analyst who is fluent in both German and English. If this sounds like the role for you then click APPLY NOW

Software Support Analyst (German Speaking) - Global Software House - Oracle, SQL, CAD

Glasgow/Reading - Hybrid