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IT Support Analyst

2 months ago

Glasgow, United Kingdom Henderson Scott Full time

IT Support Engineer

We are recruiting for a detail-oriented IT Support Analyst to provide technical assistance to all users within the company through 1st and 2nd line support.

You will diagnose and resolve software, hardware, and network issues, ensuring smooth IT operations. You will support employees both remotely and in person, escalating complex problems when necessary. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential.

The Role:

  • Troubleshoot and resolve IT issues related to software, hardware, and network systems.
  • Respond to service requests and incidents via ticketing systems, phone, or email.
  • Install, configure, and maintain computer systems and applications.
  • Provide support for user account setup and access issues.
  • Collaborate with other IT teams to escalate and resolve complex technical problems.
  • Document issues, resolutions, and procedures for knowledge sharing.

About You:

  • Proven experience in IT support or a similar role.
  • Familiarity with Windows, Azure, AD, Intune, Entra ID etc.
  • Strong understanding of networking fundamentals and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Certification in CompTIA A+, ITIL, or related credentials is a plus.

How to Apply:

Please send your updated CV directly to be considered for this role.