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Customer Service Advisor

1 month ago

SouthendonSea, United Kingdom Focus Resourcing Full time

Our client is recruiting for a Customer Service Coordinator for a 3-month temporary booking based in Southend. This role is purely office based. You will need excellent Excel skills, strong administration ability and good customer service skills.

You will be required to work shifts Monday- Friday between 8-6PM - i.e. 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work.

As the Customer Service Advisor, you will be responsible for:

Handling inbound telephone calls promptly.
Proactively resolving customer enquiries.
Producing quotations and estimates.
Processing purchase orders.
Coordinating email traffic within shared inboxes.The successful Customer Service Advisor will have the following related skills / experience:

Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Strong attention to detail
Self-motivated with a flexible can-do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually