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Opticians Operations Manager

3 months ago

Leeds, United Kingdom Zest Business Group Full time

An expanding group of independent Opticians across the UK, are looking for a full time Operations. Ideally based in the Leeds/Manchester area, your territory will include Teesside down to London.

Operations Manager - The Role

Medium sized independent group of Opticians with 26 current locations across the UK
Planned expansion in the future
New role to oversee daily activities of the business
Opportunity to directly impact and influence the growth and success of the company
Constant communication with Head of Operations and Practice Managers to ensure proper operations of the company
Develop, implement, and maintain business standards and best practice
Work with practices to increase the efficiency of existing processes and procedures to enhance the company's ongoing successes
Lead, motivate, and support teams within a time-sensitive and demanding environment, including practice development plans and problem resolution.
Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
Partner with cross-functional teams to improve systems.
Full time role working Monday to Friday
Regular travel involved
Salary around £35,000 plus car allowance and travel expensesOperations Manager - Requirements

Management experience within optics - 5 years +
Regional or operations experience would be an advantage
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
Knowledge of practice management software and an aptitude for learning new applications
Exceptional communication and relationship building skills.
Customer service focused mindset
Ability to use Microsoft Office/Google Business Suite
Strong IT skillsTo avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible