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Compliance Manager

2 months ago

Tipton, United Kingdom Trinity Personnel Full time

Main Purpose of the Role:
Lead and manage the NPD and Technical Services team, overseeing the development process from concept to launch. Ensure that new products are innovative, high quality, and market-leading while optimising development processes and improving customer service. Ensure projects meet high standards within agreed timelines and commercial parameters set by internal and external stakeholders.
Main Responsibilities:
* Develop and mentor the NPD and Technical Services teams, focusing on training and succession planning.
* Optimize the development process and improve departmental performance to drive business growth.
* Foster an innovative and creative culture within the NPD function.
* Provide strong leadership and facilitate effective networks and cooperation with stakeholders.
* Maintain customer and company quality standards, ensuring compliance with regulations and policies.
* Manage NPD projects, ensuring they remain on track and meet quality, cost, and delivery targets.
* Stay updated with relevant legislation, food innovation, and technological trends.
* Report departmental performance through KPIs and seek continuous improvement.
* Oversee customer technical interactions, specifications, artwork generation, and address customer inquiries and complaints.
* Coordinate with retailers on technical account management, including product development, food safety, and packaging changes.
* Manage customer site visits and drive improvement actions based on audit scores and product complaints.
* Collaborate with site and central technical staff on technical initiatives.
Health and Safety, Environment, and Housekeeping:
* Adhere to safety procedures and promote a safety-conscious work environment.
* Lead the team in maintaining cleanliness and tidiness in the working area.
* Contribute to health and safety initiatives and ensure environmentally friendly practices.
Communication:
* Conduct all communication in a professional, clear, and positive manner.
* Provide staff briefings and training as required.
* Ensure precise communication of instructions and effective listening skills.
Team Orientation:
* Support operational and human resource objectives, mindful of actions affecting costs.
* Guide team members to achieve personal growth and respect individuality.
Additional Responsibilities:
* Take responsibility for personal performance and skill development.
* Focus on customer satisfaction and brand protection.
* Promote company values and comply with conduct standards.
* Implement practices that support the Environmental Policy.
Person Specification
Qualifications:
* Essential: 5 GCSEs at grade A – D (or equivalent). Industry-recognized food technical qualification – HND/Degree or equivalent.
Experience:
* Desirable: 5 years of experience in people management. Extensive experience with global market sectors and managing NPD from concept to launch