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IT Field Engineer

4 months ago

Royal Tunbridge Wells, United Kingdom Apache Associates Full time

A Major Education establishment is seeking a skilled IT Field Engineer to look after their operating systems for both PC and Server. as well as experience in managing Microsoft 365 environments. This role involves on-site support, troubleshooting, and maintenance of IT systems for our clients, and requires travel to various school sites. Flexible working hours may be necessary to accommodate IT-related emergencies or maintenance.

Key Responsibilities:

* Provide on-site technical support and troubleshooting for Windows operating systems (PC and server).

* Manage and administer Microsoft 365 environments, including user accounts, email, and collaboration tools.

* Install, configure, and maintain hardware and software systems.

* Conduct regular system maintenance and updates to ensure optimal performance.

* Diagnose and resolve technical issues related to network connectivity, hardware, and software.

* Collaborate with sites to understand their IT needs and provide tailored solutions.

* Maintain accurate documentation of site systems, issues, and solutions provided.

* Travel to various school sites as required for support and maintenance.

* Work flexible hours as necessary to address IT-related emergencies and maintenance.

Key Skills and Qualifications:

* Minimum of 12 months of experience in IT field engineering or a related role.

* Good knowledge of Windows operating systems for both PCs and servers.

* Experience in managing Microsoft 365 environments

* Strong troubleshooting and problem-solving skills.

* Excellent communication and interpersonal skills.

* Ability to work independently and manage multiple tasks effectively.

* Experience working in a school setting is highly desirable.

* Relevant certifications (e.g., Microsoft Certified: Windows Server, Microsoft 365 Certified) are a plus.

Child Protection and Screening: Applicants for ALL jobs will undergo appropriate child-protection screening including checks with past employers and the Disclosure and Barring Service (DBS) check to enhanced level, with costs covered by the company. This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020.

Don’t miss out on this fantastic opportunity to gain invaluable experience as an IT Engineer