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Commercial Account Manager
4 months ago
Our client are a privately owned liquid fuel distributor operating out of 14 regional depots and are ranked as the 4th largest oil distributor in mainland UK. They service a diverse regional customer base including commercial, agricultural, the armed forces, MOD, the emergency services, Police, Fire and Rescue, Ambulance, councils and domestic home owners.
They are looking to recruit an experienced Commercial Account Manager working from any of their Hartlepool head office.
This position will involve new business prospecting to generate new buying accounts, managing existing customer accounts whilst further developing a portfolio of customers that purchase bulk liquid fuel products on a regional and national basis.
Being a highly transactional business, the role will evolve into relationship management and day-to-day account management. The successful management of the portfolio will involve CRM management with outbound and inbound call management, ensuring that we exceed customer expectations through our market leading customer service and account management.
Demonstrable Competencies
* Source and convert potential customers into retained buying accounts
* Take incoming calls and make outbound calls to prospects, existing and lapsed customers
* Quote logging and order processing to ensure consistency in service levels and delivery
* Liaise with Credit and Transport to ensure orders are processed and delivered on time
* Assist with the management of other sales portfolios and Domestic accounts during holiday, sickness and busy periods.
* Accurately Input data into computer system and ensure customer account details are maintained and up to date with key contact details.
* Answer customer queries in a timely and professional manner
* Have your finger on the pulse with changes in the industry
Behaviours & Experience:
* Experience in B2B sales and/or account management
* Previous experience in the fuel industry desired
* Target and results driven in a challenging and fast paced Sales environment
* Excellent communication and negotiation skills with a determination to succeed
* Excellent customer service skills, verbal and written
* Ability to listen, interpret and process information accurately
* Good IT skills with the ability to competently use Microsoft Office packages
* Ability to organise workload and manage time effectively
* Self-motivated and ability to work effectively as part of a team
* Proven sales and account management background preferable
Benefits:
* Competitive salary up to £35,000 basic DOE
* OTE of around £55,000 per year
* Opportunities for personal development and progression within the company
* A collaborative, professional and supportive work environment
