Technical Support Officer

2 months ago

Grantham, United Kingdom The Oyster Partnership Full time

TECHNICAL SUPPORT OFFICER

OFFICE BASED IS GRANTHAM

£15.00PHR UMBRELLA

3 MONTH INITIAL CONTRACT

Overall purpose

The post- holder will be responsible for providing support to the Neighbourhood team, providing high quality, customer focused and cost effective services, deterring anti- social behaviour, improving the quality of the environment and building community confidence. The team may provide a business solution for any service area where a presence is required within the district. The services performed by the team will be determined in conjunction with Heads of Service across the authority and will not be restricted by internal arrangements. Services supported include housing stock related functions.

Responsibilities and outcomes

• Receive and record complaints and service requests relating to Environmental Services

• Provide administration support to officers within Environmental Services with a primary focus on those officers within Neighbourhood Services

• Provide advice to the public relating to service matters • Collate information and run reports for incident mapping, performance management etc

• Research and interrogate records as required to satisfy FOI and similar requests

• Assist with the coordination of meetings and in the preparation of agendas, taking of minutes etc

• Produce letters, notices, certificates etc and input data onto the relevant system

• Process fixed penalty notices, orders and receipt goods on the financial system

• Carry out research following instructions from the Neighbourhoods Team Leader

• Provide support to other teams within Environmental Services during times of high demand in line with business priorities

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