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Customer Service Advisor

2 months ago

Rugby, United Kingdom The Caraires Consultancy Full time

Permanent
Rugby - office based
Monday to Friday - 9am to 6pm and 10am to 7pm
£23,800pa plus bonus (OTE up to £28k)
Our client is a hugely successful company based in Rugby who are looking for a Renewals Advisor. Full training will be given in this position and it can be considered an entry-level role.
Your key responsibilities as a Renewals (Customer Service) Advisor:
* Following a script
* Speaking to customers who already hold insurance policy and are looking to renew, to help them find the right one
* Updating an internal system with customer details
* Arranging payments either on the phone, via bacs or direct debit
The ideal candidate for a Renewals (Customer Service) Advisor:
* Clear, concise telephone manner
* Confident speaking over the phone
* Good with IT systems
* Ideally some background knowledge on insurance policies (perhaps you have taken one out in the past)
* You will have worked in a high energy, fast paced environment (Office or retail/hospitality)
* GCSE (or equivalent) in English and Maths is essential
Benefits of working as a Renewals (Customer Service) Advisor:
* Free onsite parking
* Referral programme
* Healthcare schemes with various discounts
* Generous commission scheme