Head of HR Advisory Services

4 weeks ago

Glasgow, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for an individual to head up their HR Advisory Services contact centre in Central Glasgow.

This person will be responsible for driving, motivating and developing the advisory department. The successful candidate will identify training, manage quality and performance and ensure exceptional standards of service provision are maintained to current and prospective clients. Oversee the office and day to day management of a team of Advisors along with the output of work and have a daily awareness of the teams within your responsibility. Support, coach, mentor and ensure a strategic and innovative business focus is at the forefront in all aspects of the role. You need to be commercially astute and agile so that you attract and retain the right people in order to attract new clients and retain clients.

We are looking for a strong and inspirational leader harness and drive the HR Advisory team to consistently deliver super service to clients, demonstrated by exceeding KPI's; delivery of expert and commercial employment law advice; and client sentiment. This role will play a key part in a dynamic and agile leadership team to drive the wider HR Advisory team to exceed business objectives and goals. The Glasgow HR Advisory Operation will run like the Head of's own business, owning every aspect of people, performance and process.

The Head of HR Advisory Services will also be responsible for:

To deliver to quality and performance KPI's and be agile in delivery to client needs.
To effectively carry out one to ones to maintain an awareness of all staffing matters and performance issues across the division.
To build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues and peers.
To ensure all day-to-day management of advisors is completed within the service function and spans of control and to provide effective support and coaching to the team/team leaders in this area.
To attend daily morning meetings with the senior leadership team in order to discuss business performance and improvement strategies for the coming days and weeks.
To conduct, where necessary any formal meeting such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook.
To be a point of escalation on all employment related matters, such as service issues and internal disputes and to act as a point of contact and support for team leaders.
To undertake training with new and existing members of the team as identified and in line with the L&D framework.
To ensure attendance at relevant leadership meetings ensuring input into the departmental strategy and taking the HR Advisory team forwards.
To monitor and review Consultants overall performance activity on a daily basis and provide a detailed weekly report to the Operations Manager.
To liaise with other Team Managers/Leaders to ensure all Consultants are supported and departmental service levels are achieved during all business hours.
To assist and support the Operations Manager investigations into clients or personnel issues.
To assist and lead in any recruitment drives and interviews for the department ensuring that staffing levels are maintained, and attrition is maintained at an optimum level.
To own the Scottish client base and consider how we attract more clients and how we retain our current Scotland client base.
To work with marketing to promote the Scottish client base in all comms and social media.
To create excellent service delivery from your team so that the client base has a highly positive sentiment.To be considered for this opportunity it is essential that you have the following:

Commercial acumen, treating the Glasgow operation like your own business so they are constantly evolving and taking it forward.
A "can-do" attitude with the ability to drive, motivate and support your team to achieve their best performance overall and for each individual.
Ability to work in a fast paced, adaptable environment.
A dynamic and flexible approach, as well as the ability to work under pressure.
Excellent people management skills.
Excellent interpersonal skills.
Strong organisation and time management skills.
Excellent technical knowledge and customer service skills.
Be able to provide constructive feedback where required.
Excellent service issue resolution skills.
Able to deal with complaints through to resolution and in a timely manner.
Be able to work under pressure with a solutions-based approach.
Be able to demonstrate a contribution to business growth and service improvements.

INDFIR

  • International HR Consultant

    3 weeks ago

    Glasgow, United Kingdom IRIS - Networx Services Full time

    International HR ConsultantSalary: CompetitiveLocation: Glasgow – Mainly homebasedPermanent, full timeRole Purpose:The International HR Consultant will be required to provide consultancy services to HR Consulting’s (HRC) clients in the areas of International HR consultancy, immigration, employee benefits and reward. Such consultancy support will...

  • Lead HR Consultant

    1 day ago

    Glasgow, United Kingdom Gravitate HR Full time

    **Salary circa £45,000 per annum** Ready for a new challenge? Join a leading independent HR consultancy in a lead role to shape the future of our team and delivery to our clients. An opportunity has arisen to join our team in a senior role delivering HR consultancy to our retained and project-based clients, mentoring and developing our HR consultants, and...

  • Id2022-5184 - Head of People

    4 weeks ago

    Glasgow, United Kingdom Social Security Scotland Full time

    **Details**: **Reference number**: - 255218**Salary**: - £79,360 - £80,434**Job grade**: - Grade 6- C3**Contract type**: - Temporary - Fixed Term - Loan - Assisted Transfer**Length of employment**: - 12**Business area**: - SSS - Finance and Corporate Services**Type of role**: - Other**Working pattern**: - Flexible working, Full-time,...

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the...

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the industry. ...

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the...

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the industry....

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the...

  • Group Head of HR

    3 weeks ago

    Glasgow, United Kingdom Meraki Talent Ltd Full time

    My client, a Glasgow based consultancy who are part of a well-established holding company are looking for a Group Head of HR on a full time basis to manage the growth and development of this market leading business. A successful candidate will hold an excellent reputation for develop and implementing policy and processes across the industry. ...

  • HR Adviser

    1 month ago

    Glasgow, United Kingdom University of Strathclyde Full time

    **Salary range**: £36,024-£44,263 **FTE**: 1.0 (35 hours per week) **Term**: Open **Closing date**: 24 August 2023 Opportunities have arisen within our HR Directorate for an experienced HR Adviser to join our busy HR team. As HR Adviser, you will provide professional advice and support on a broad range of generalist HR issues, including recruitment and...

  • HR Services Advisor

    1 month ago

    Glasgow, United Kingdom Mary's Meals International Full time

    We are delighted to be recruiting for a **HR Services Advisor **to join our global People team. This is a fantastic opportunity to thrive in a truly generalist role, within a diverse and dynamic global organisation. Reporting to our Head of HR Services and working as a key member of the HR Services team, you will provide strong generalist support across the...

  • Financial Services Advisory Manager

    4 weeks ago

    Glasgow, United Kingdom BDO UK Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and...

  • Financial Services Advisory Manager

    4 days ago

    Glasgow, United Kingdom BDO Full time

    Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly...

  • Financial Services Advisory Manager

    4 weeks ago

    Glasgow, United Kingdom BDO Full time

    Ideas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise...

  • Financial Services Advisory Manager

    1 month ago

    Glasgow, United Kingdom BDO Full time

    Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the...

  • HR Advisor

    1 month ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting an HR Advisor for our client based in Glasgow on a full time permanent basis. Our client is a flexible employer and works to a hybrid model with 2 days per week spent in the office and 3 days working from home, there would also be some travel required to other offices within your assigned region. **Responsibilities**: -...

  • Business Advisory Services Manager/Assistant Manager

    2 hours ago

    Glasgow, United Kingdom iMultiply Resourcing Ltd Full time

    iMultiply is working in partnership with a national accountancy practice that is looking to recruit an Assistant Manager or Manager for its Business Advisory Services team The CompanyThe Firm has a global portfolio of SME and large corporate clients working across seven key sectors: energy, tech, food & drink, construction & property, public sector,...

  • Head of Building Services

    1 month ago

    Glasgow, United Kingdom University of Strathclyde Full time

    Salary range: £54,949 - £61,823 FTE: 1 (35 hours/week) Term: Open Contract Closing date: 20 March 2023 The University of Strathclyde is currently undertaking the delivery of a multi-million pound capital and maintenance development plan which is designed to improve the range and quality of facilities available to our staff and students across the...

  • Assistant HR Adviser

    1 month ago

    Glasgow, United Kingdom University of Strathclyde Full time

    **Salary range**: £31,396-£34,980 **FTE**: 1.0 (35 hours per week) **Term**: Open **Closing date**: 17 September 2023 As Assistant HR Adviser you will provide professional advice and support on a broad range of generalist HR issues, with guidance from senior HR colleagues as required. You will also contribute to associated project and policy...

  • Head of Services

    1 month ago

    Glasgow, United Kingdom Cosgrove Care Full time

    **Principal contacts** **a)** **Internal** Chief Executive Depute CEO Director of Finance and Corporate Services and the finance team Head of Quality and Participation Head of Fundraising and Income Generation and Fundraising Team Registered Manager and leadership team - Housing Support Registered Manager and leadership team - Outreach Services -...