Operations Manager

2 months ago

Newbury, United Kingdom Amber Mace Full time

Position: Operations Manager
Location: Newbury, Berkshire
Hours: Full-time, 37.5 hrs per week
Salary: £46,000+ per annum (negotiable depending on experience)

Are you a dynamic leader with a passion for making a difference? Join our clients supportive and innovative team as an Operations Manager

About Client: Our fantastic client provides essential support to individuals with learning disabilities and autism across England and Scotland through supported living, outreach, community involvement, and residential services. Our client believes in empowering people to live their lives their way. As the Operations Manager you will report to the Divisional Director

Role Overview: We are seeking an experienced, passionate, and enthusiastic Operations Manager to lead our clients’ dedicated teams in Berkshire. With a ‘can do’ attitude, you will lead the Support Managers to oversee and drive the quality of their support services, ensuring the clients receive the best care possible. This is your chance to make a real difference

What our client offers:
• Supportive Environment: Work with a fantastic team dedicated to supporting adults with learning disabilities to live life their way.
• Leadership Opportunity: Lead and inspire teams, delivering high-quality support and making a tangible impact every day.
• Growth and Development: Drive growth and shape our services, ensuring we continue to meet and exceed the needs of those we support.

Your Role:
As an Operations Manager, you will:
• Champion Excellence: Lead by example, ensuring the highest quality of care and support.
• Build Strong Connections: Engage with diverse teams, people supported, and their families.
• Ensure Compliance: Hold the CQC/SCI registration, overseeing locations within your remit, including supported living, outreach, and residential services.

Key Responsibilities:

Leadership & Management:
• Lead, mentor, and inspire Support Managers and their teams to deliver high-quality support.
• Ensure compliance with all regulatory standards, contractual requirements, and organizational policies.
• Actively support innovation and development programs within the division.

People Support:
• Hold the CQC/SCI registration (Registered Manager) for the locations within your remit.
• Ensure the needs and aspirations of the people we support are met through personalized, high-quality care.
• Foster strong relationships with individuals, their families, and external stakeholders.

Team Development:
• Recruit, supervise, and develop a talented team of Support Managers.
• Ensure your teams are well-resourced, trained, and motivated to provide exceptional care.
• Promote a culture of continuous improvement and innovation.

Quality & Compliance:
• Uphold and implement all company policies and procedures.
• Audit and monitor the quality of support across your locations, ensuring compliance with CQC/SCI regulations.
• Report on the effectiveness of support delivery and contract performance.

Stakeholder Engagement:
• Build and maintain excellent working relationships with professionals, commissioners, families, and the wider community.
• Participate in community events and forums to promote Affinity Trust and explore new opportunities.

Finance Management:
• Contribute to the budget-setting process for all locations.
• Ensure effective control of income and expenditure through regular budget monitoring and variance reporting.

Requirements:
• At least 3 years of management experience in learning disabilities and autism support, in a similar or senior management role.
• Proven leadership experience in a social care organisation with strong experience of learning difficulties and autism
• Exceptional communication and interpersonal skills.
• Flexibility to work as required
• Must be a driver with access to your own vehicle.

This role is suitable for Registered Manager, Operations Manager, Support Manager, Area Manager, Regional Manager etc

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