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Lettings Officer

4 months ago

London, United Kingdom TRI Consulting Ltd Full time

A Housing Association is currently looking for a couple of Lettings Officers on a temporary basis for about 6 months.

Key responsibilities are as follows

Showing the applicants properties at planned viewings

Assessing applicants documents following allocation

Communicating with applicants regarding additional information required or outcome

Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs

Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately

Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained

Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary

Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels

Encourage and support residents to improve their involvement in their homes and local communities

Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction

Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role

Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team

Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications

To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales

To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management.

Effectively manage the income and expenditure for all properties on your patch

Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors

Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate

Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice

PAYE rate £20 Umbrella circa £26

Essential requirements

Must have a background in Lettings

Must have a driving licence

Must be immediately available or on a short notice period

Excellent communicator