Sales & Service Support Administrator
1 month ago
I was recently asked to find an Internal Sales Support Administrator for one of my customers that I have been assisting to expand their business, please see below and let me know if it would be something of interest to you?
They are a small specialist engineering/electronics/product company situated in the Aldermaston area. Join a friendly department and be an integral part of our internal sales team contributing towards the daily drive to achieve the support of the company’s sales targets and objectives.
This is a busy office-based role in which you will be required to converse with customers via telephone and email on a daily basis, supporting and reacting to their requirements, following up quotes, sales leads and opportunities. Utilising your technical knowledge and experience you will be required to assist customers to identify the right products for the application and assist with specification. From time to time, you may also be asked to take part in office based proactive sales campaigns. You will be working closely with the rest of the sales team and the wider team to deliver the best possible customer service to the customers.
Responsibilities
Processing sales orders
Respond to and support customer requirements via phone and email
Proactively follow up sales opportunities and leads via phone and email
Respond to new sales enquiries, customers and referrals from suppliers
Maintain a friendly and helpful service to our trade customers
Build relationships with customers and suppliers
Assist customers and colleagues to identify the correct products for the application
Add value to our service where possible
Manage your own time and balancing your workload
Maintain our sales contact database within scope of role
Support customer after-sales enquiries in liaison with customer service department
Assist sales management and administration functions as appropriate
Work as part of a team to ensure the highest possible levels of customer service
Skills / Knowledge
Previous experience in similar role, ideally in an engineering organisation
Good communication skills both orally & written (emails etc.)
Good numeracy skills
Computer skills:
*
* Competent in Microsoft Office (Outlook, Word, Excel)
* Experience of using Sage 2000 preferable/desirable
Self-disciplined, organised and ability to work on own initiative and with attention to detail
Self-motivated with desire and ability to achieve own and agreed goals
Good interpersonal and communication skills to build relationships with customers, vendors and colleagues
Ability to multi-task and work in a fast-paced environment and to prioritise as necessary
Ability and trustworthiness to work alone with minimal supervision
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