Customer Support Specialist
6 days ago
To provide technical support to our international client base, distributors, users, and operators, a role that requires a broad-based technical understanding of our products, the underlying technology, and its application. To assist with technical sales and product training.
Key Responsibilities- Support customers through remote diagnosis and decide strategies on how to proceed with repairs/support.
- Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
- Liaise with the Engineering department to provide continuous feedback in order to improve product design and reliability.
- Work through a list of prioritized support tickets to provide an efficient and professional service to end users.
- Support field services, in a 'hands-on' role that may require international travel.
- Provide the sales team with technical support on company products and applications.
- Knowledge of Windows, Linux, and iOS networking (IP / Wi-Fi / GSM / serial).
- Good background in maths and physics.
- Problem-solving mind-set.
- Good understanding of scientific and technical English.
- Computer literate.
- Experience in a research environment.
- Familiarity with sampling theory and cybernetics (control theory).
- Interest in Earth Science, geotechnology, or Physics with Maths.
- Knowledge of programming in a well-known language.
- Experience of providing support externally to an international client base.
- High-level problem-solving ability.
- Logical thinker.
- Excellent communication skills, both internally and with customers.
- Proactive, self-motivated, and organized.
- A strong willingness to learn and develop.
- Energetic and self-motivated.
- Able to manage multiple priorities under pressure.
- Can work both independently or within a team.
- Persistent.
- Unbounded enthusiasm.
- Self-driven.
- Practical hobbies and personal interests will likely reflect a practical nature.
- Multilingual capability could be beneficial.
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