Customer Support Specialist

6 days ago


Aldermaston, United Kingdom Intec Recruitment Full time
Job Description

To provide technical support to our international client base, distributors, users, and operators, a role that requires a broad-based technical understanding of our products, the underlying technology, and its application. To assist with technical sales and product training.

Key Responsibilities
  • Support customers through remote diagnosis and decide strategies on how to proceed with repairs/support.
  • Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
  • Liaise with the Engineering department to provide continuous feedback in order to improve product design and reliability.
  • Work through a list of prioritized support tickets to provide an efficient and professional service to end users.
  • Support field services, in a 'hands-on' role that may require international travel.
  • Provide the sales team with technical support on company products and applications.
Desired Skills and Experience
  • Knowledge of Windows, Linux, and iOS networking (IP / Wi-Fi / GSM / serial).
  • Good background in maths and physics.
  • Problem-solving mind-set.
  • Good understanding of scientific and technical English.
  • Computer literate.
Desirable Skills and Experience
  • Experience in a research environment.
  • Familiarity with sampling theory and cybernetics (control theory).
  • Interest in Earth Science, geotechnology, or Physics with Maths.
  • Knowledge of programming in a well-known language.
  • Experience of providing support externally to an international client base.
Demonstrable Character Traits
  • High-level problem-solving ability.
  • Logical thinker.
  • Excellent communication skills, both internally and with customers.
  • Proactive, self-motivated, and organized.
  • A strong willingness to learn and develop.
Personal Qualities
  • Energetic and self-motivated.
  • Able to manage multiple priorities under pressure.
  • Can work both independently or within a team.
  • Persistent.
  • Unbounded enthusiasm.
  • Self-driven.
Additional Points
  • Practical hobbies and personal interests will likely reflect a practical nature.
  • Multilingual capability could be beneficial.


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