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Team Leader

2 months ago

Gillingham, United Kingdom Netbox Recruitment Full time

Team Leader

Up to £40,000 plus up to 10% company discretion bonus

Permanent

Gillingham

Monday- Friday 8am-6pm (rotating shift pattern)

Hybrid- once a month couple days in the office.

An exclusive client based in Gillingham is looking to recruit an experienced Team Leader to join their team who has a real way with people and motivating staff. The Team Leader will come from a call centre environment with a real focus around KPI management and report writing to reach customer satisfaction.

Duties of the Team Leader:

- Manage and motivate a team of 15 individuals ensuring they are hitting KPI's and targets for customer satisfaction.

- Complete by weekly 1-2-1's with team members to celebrate successes and improve areas.

- Handle all escalations and solving complaints from customers via phone, email or webchat.

- Acting as part of the recruitment process when recruiting for your team and handling probationary periods.

- Working alongside the other team members and reporting to the manager regarding reports and trends.

- Continuously look for different ways to improve customer satisfaction and overall KPI management.

- Completing morning team meetings and meetings with higher management.

Requirements for the Team Leader:

- Come from a call centre environment managing a team.

- Managed a remote team when required.

- A real people person and follows processes.

- People based management and improving efficiency.

- Managed a team with KPI's regarding call times, call satisfaction and numbers etc.

- At least 2 years as a team leader.

- Handled escalations and solves complaints.

- Quick learner to understand their industry and not afraid to try new things.

Benefits:

- 25 days annual leave plus bank holidays.

- Day off for your birthday or day closest.

- Ability to purchase more holiday.

- 4x of your salary for death in service.

- 5% pension contribution.

- Electrical lease car scheme.

- Social events, summer bbq and Christmas party.

- 10% company discretional bonus.

- Highstreet and online discounts for retail,holidays etc.

If you are interested in this Team Leader opportunity, please reach out to El on (phone number removed) opt 2