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Customer Service Representative

3 months ago

Swansea, United Kingdom Vibe Recruit Full time

Customer Service Representative

Up to £25,000 + early finish on a Friday

Full Time, Permanent

My client based near Neath are seeking a Customer Service Representative to join their well-established successful business in the manufacturing industry.

The primary role of the customer service representative is to provide excellent customer service to a global customer base.

As a Customer Service Representative you will be require to:

Process all customer enquiries and purchase orders in a timely manner
Take "ownership" of allocated customers - sales order processing, progress chasing quotations, handling in-bound enquiries, making outbound calls to customers, handling customer complaints
Develop strong interpersonal links with internal and external customers
Take responsibility for customer information in system, monitoring and updating to ensure accuracy
Work with other departments including finance, production, purchasing and logistics to ensure high levels of service are achieved and customer expectations are met.
Develop and build strong working relationships with internal sales and new business development teams.
Contribute to the development of the department by challenging current practices and identifying areas for improvement.In order to be successful in this role, you will need:

Proven track record customer service or internal sales role preferable
Good IT skills including Microsoft Office and ERP/MRP systems
High level of attention to detail
Excellent understanding of outstanding customer service
Process driven and great attention to detail
Good communication and organisational skills
German language (desirable)This is a permanent role, Monday to Friday with hours of work being Monday to Thursday 08.00 - 16.30 Friday 08.00 - 14.30

For immediate consideration, please forward your CV to Saskia at Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy