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Customer Support and Sales Administrator
3 months ago
We are one of Europe's leading designers and manufactures within the engineering sector and employ over 200 staff in the UK and Overseas. Due to expansion, we have a newly created role that we are looking to recruit for a Customer Support and Sales Administrator who can provide the highest levels of both administrative and customer support to our Internal and External sales teams along with our clients UK and Overseas. Your primary responsibilities will include ensuring the timely and accurate management of sales orders and quotations while delivering exceptional customer service.
The role would suit candidates with proven experience in an office based customer service, sales support, order progression, quotations or sales administration role with strong PC skills and be happy to be a point of contact for clients and colleagues.
Working Monday to Friday in a hybrid role you will work the hours of 8.30am – 5pm with a 2.30pm finish on Fridays. We can offer a generous hybrid working scheme too if desired. We offer a salary of up to £29k plus annual bonus scheme, with a full comprehensive benefits package that includes free parking, enhanced pension, bonus, gym discount, retail discounts, cycle to work scheme, eye care policy and 24 days holiday along with a company profit share bonus scheme too.
As the Customer Support and Sales Administrator, adhering to ISO procedures and meeting customer requirements will be at the heart of everything you do. The key responsibilities for this role will be:
• Efficient Communication: Manage incoming enquiries via the sales inbox and direct them to the appropriate team members.
• Quotation Preparation: Prepare standard quotations following guidance from the external sales or proposals team.
• Timely Follow-ups: Promptly follow up on quotations and other enquiries.
• CRM Management: Maintain customer record cards, including detailed customer notes in our CRM system (EFACS).
• Order Processing: Accurately enter and review sales orders within one working day.
• Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.
• Relationship Building: Develop and maintain positive relationships with both internal and external customers.
• Issue Resolution: Liaise with customers and External Sales on order progress, escalate issues promptly, and handle returns and customer concerns efficiently.
• Knowledge Expansion: Develop a strong understanding of our extensive product database and manufacturing lead times.
• Team Support: Assist Internal and External Sales Teams during absences or high workload periods.
• Meeting Participation: Prepare for and actively participate in customer or company meetings as required.
To be successful for this role you will have demonstrable customer service and administration experience within an office-based environment with a minimum of 2 years’ experience in this setting and be computer literate (intermediate or advanced). You will have experience working with databases and some exposure of working within a sales environment. While not essential, any experience within a manufacturing environment and the ability to speak a second language would be desirable.
In return we can offer a stable career with exciting growth plans.
Pleas send your CV for immediate consideration
