Sales and Administrative Assistant

3 weeks ago


Frimley, United Kingdom Personnel Selection Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Proposals and Sales Support Administrator. As a key member of our sales team, you will play a vital role in supporting the growth and success of our business.

Key Responsibilities
  • Communication and Enquiry Management: Manage incoming enquiries via our sales inbox and direct them to the appropriate team members.
  • Quotation Preparation: Prepare standard quotations following guidance from the external sales or proposals team.
  • CRM Management: Maintain customer record cards, including detailed customer notes in our CRM system.
  • Order Processing: Accurately enter and review sales orders within one working day.
  • Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.
  • Relationship Building: Develop and maintain positive relationships with both internal and external customers.
  • Issue Resolution: Liaise with customers and External Sales on order progress, escalate issues promptly, and handle returns and customer concerns efficiently.
  • Knowledge Expansion: Develop a strong understanding of our extensive product database and manufacturing lead times.
  • Team Support: Assist Internal and External Sales Teams during absences or high workload periods.
  • Meeting Participation: Prepare for and actively participate in customer or company meetings as required.
Requirements
  • Demonstrable customer service and administration experience within an office-based environment with a minimum of 2 years' experience in this setting.
  • Computer literacy (intermediate or advanced).
  • Experience working with databases and some exposure of working within a sales support environment.
  • Desirable: experience within a manufacturing environment and the ability to speak a second language.
What We Offer

We offer a stable career with exciting growth plans, excellent benefits, a company bonus scheme, 24 days holiday, on-site parking, and a hybrid working scheme.


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