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Call centre Trainer
3 months ago
Call Centre Trainer x2
+6 months +
+On site in Newcastle
+£12-£20 ph
Skills:
+Call Centre experience
+Training experience - minimum 2 years
My client is looking for x2 experienced trainers to join their Training Team. The role involves supporting the Account in all aspects of Training, Personal Development, Learning Support, Learning Research and the creation and development of training material.
The role:
Deliver training to all areas of the business from New Hire entrants up to Management level.
Maintain and update the training tracking system ensuring it is used to its full potential to the benefit of the business (currently using Moodle).
Maintain and update PLSC specific training modules and material, ensuring that the content of the Induction/ New Hire Program and all other training modules is relevant and accurate in line with business process changes and client requirements.
Design and deliver new and revised product and application specific training in relation to Business needs, Operational and Procedural changes and Annual Legislation Refreshers.
Support areas of Training and Development by contributing ideas and suggestions for ongoing improvement in line with business goals.
Create and distribute Training Communications to staff on changes and new practices using Moodle functionality.
Update New Hire and existing staff training records in line with Quality Compliance.
Evaluate training sessions and discuss areas for continuous self-improvement with the Management Team.
Experience Required
Experience in a training role for a minimum of 2 years.
Worked in a Contact Centre or Large multi-Department Business.
Understanding of effective teaching methodologies and tools.
Willingness to keep abreast of new training techniques.
The ability to use data and feedback and turn into actions for continuous development of training.
The ability to build solid stakeholder relationships across the business.If you'd like to discuss this trainer role in more detail, please send your updated CV to (url removed) and I will get in touch
