Sales Manager

4 weeks ago

Coulsdon, United Kingdom Harwoods Full time

OB PURPOSE

The role of the Sales Manager is to:

Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives.

Manage all vehicle sales processes within the business.

Department/Business/Location:

Sales

Reports to:

General Manager

Direct Reports:
Sales Team

KEY RESPONSIBILITIES

To manage the mix and specification of new products based on sales trends, local market intelligence and the allocation and production constraints.

Manage the supply of used vehicles.

Ensure all vehicles are funded appropriately and any issues in this regard are notified to the Head of Business immediately.

Implement and develop customer follow up systems and procedures to increase customer loyalty; aid in maintaining the accuracy of the customer database.

Maximise commercial opportunities through developing and implementing effective and consistent events and campaigns.

Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge.

Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.

Maximise sales opportunities by offering finance solutions to customers and ensuring each customer receives excellent customer service as well as adhering to the FCA guidelines at all times in regards to portraying financial information and regulated activities.

Recruit and select the sales team members in line with organisational and manufacturer requirements.

Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

Maintain a robust debt control process.

Managing department cost in line with budget objectives.

Accurate and timely forecast and understanding of management accounts.

Skills & Requirements

Essential

Full driving licence.

Smart appearance.

Excellent numeracy and literacy.

Competency in IT.

Experience

Essential

Motor industry experience, ideally main dealer.

Desirable

Relevant manufacturer experience.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities

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