Helpdesk Administrator

3 weeks ago


Bristol, United Kingdom DK Recruitment Full time

Helpdesk Administrator

Immediately Required

Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.

As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within their community. Your responsibilities will include:

* Diary management for remote trades teams, scheduling appointments with tenants in accordance with schedule of rates

* Maintaining accurate information to track work progress.

* Building strong relationships with engineers and providing timely responses to inquiries.

* Processing work orders to meet client expectations and internal processes.

* Delivering exceptional customer service via phone calls and emails.

* Fostering a collaborative environment through clear communication within the team.

* Utilising problem-solving skills to address customer needs effectively.

What We're Looking For:

* IT literacy, proficiency in Microsoft Office products.

* Excellent written and verbal communication skills.

* A collaborative mind-set and the ability to thrive in a fast-paced environment.

* Meticulous attention to detail and the ability to meet deadlines.

* Experience in social housing and scheduling with NHF SOR codes.

Benefits:

* Company pension and employee referral program.

* Opportunities for training and development.

* Central location with potential company parking.

* Company events and staff engagement initiatives.

Schedule:

Full-time, permanent position with no weekend shifts.

Day shift (Monday to Friday).

Salary: Starting from £26,000 per year, based on relevant experience



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