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Customer Service Advisor

2 months ago

Basingstoke, United Kingdom Pertemps Basingstoke Full time

Customer Service Advisor

Are you passionate about providing the very best customer service? Do you have strong CNC Technical knowledge?

Pertemps are recruiting for a Technical Customer Service Advisor to join an esteemed client and one of the best engine component manufacturers in the world The ideal candidate will seamlessly bridge the gap between complex product specifications and customer needs. This is a full time permanent position, with the opportunity for hybrid working.

Technical Customer Service Advisor Duties;
- Communicate all technical support and advice to customers
- Work closely with the engineering teams and production managers to ensure customer requirements are met.
- Oversee the entire sales process from initial contact to after sales support
- Manage order status and update customers
- Manage customer expectations and resolve issues
- Raising customer quotations
- Raising sales orders
- Gather and relay customer feedback to the production manager
- Lead sales meetings and represent the sales department at production and project meetings

Technical Customer Service Advisor Requirements;
- Experience in CNC machining and a precision manufacturing environment
- Strong customer service and people skills
- Experience within a similar role

Technical Customer Service Advisor Package;
- Permanent Full Time - 40 hours a week
- Salary up to £45,000 per annum - depending on experience
- Monday to Thursday: 08:00 - 16:30, Friday: 08:00 - 14:00
- Opportunity for hybrid working once a week
- Additional hours outside of the shifts may be required
- 23 days holiday plus bank holidays
- Employer pension contribution
- On-site free parking
- Employee Assistance Program