Tenant Liaison Officer

1 month ago

Bolton, United Kingdom Fawkes & Reece (North) Full time

Job: Resident Liaison Officer
Salary: £30k + £4k car allowance (depending on experience)
Location: Bolton
Job Type: Permanent

We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.

The company have a number of projects up and coming and as a result are looking for a Resident Liaison Officer to join them on a permanent basis, working on kitchen and bathroom replacement, energy/low carbon and rewire schemes across Greater Manchester.

This particular scheme is an insulation scheme located in Bolton.

As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Resident Liaison Officer working for a Social Housing Contractor.

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below.

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

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