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Service Coordinator

3 months ago

Ilminster, United Kingdom Office Angels Full time

Exciting Opportunity Alert

Our client, a leading equipment service provider in the UK, is on the lookout for a proactive and customer centric Service Co-ordinator to join their team

Job Title: Service Coordinator (you may have previously worked as a Service Advisor, or within scheduling or construction/ engineering)

Contract Type: Permanent

Salary Range: Up to £32,000 per year DOE

Working Pattern: Full Time, Monday- Friday 8am - 5pm

This is a fast-paced role that involves leading a team of site and field-based engineers for their most high-profile customer. The role will involve arranging the repairs of equipment, liaising with customer site manager, managing the engineers workloads and working with the site lead engineers to ensure all equipment is maintained on time and to a high standard.

Your key responsibilities will include:

Coordinating a team of Field Based Engineers and Site Engineering Team Leaders.
Liaising with other members of the Aftersales Team to Co-Ordinate Engineers.
Liaising with the customer site managers to arrange engineer attendance to breakdowns, maintenance, and servicing.
Placing and processing orders with suppliers and other dealers within the network.
Working collaboratively with all other departments in the business.
Processing engineers jobs in preparation for invoicing.
Producing quotations for repairs and further work required.
Processing warranty claims.
Compiling reports.
Assisting with answering occasional out of hours calls from the customer on a rota basis.
Undertaking any additional tasks to meet the needs of the business or the customer.

To thrive in this role, our ideal candidate will possess:

Essential:

Previous experience in a service coordination, customer service or similar role
A desire and ability to deliver an excellent level of service
Excellent communication and interpersonal skills
Proficiency in using Microsoft Office Suite
Ability to multitask and prioritise tasks in a fast-paced environment
Detail-oriented with strong organisational skills
Customer-focused mindset with a commitment to providing excellent serviceDesirable:

Knowledge of warranty processing and aftersales service management is a plusWhat's in it for you?

Up to 27 days holiday (plus bank holidays) depending on length of service.
2 x basic salary death in service payment, payable to your nominated recipient
Health care cash plan that covers some costs towards dental treatment, prescriptions, Annual health checks etc
Benefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships.
Employee Assistance Programme
Ongoing training and Career Opportunities
Cycle to work scheme
Refer a friend bonus £500 per person - terms apply
Long Service Awards on 10, 20 and 30 years
Life Event Day - Getting Married, Moving Home, Graduating

If you're passionate about building relationships and delivering an exceptional service, then don't miss out on this amazing opportunity

NEXT STEPS….For further information please apply online, call the office to speak to Debbie Searle on (phone number removed) or email your CV to (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website