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Customer Services Assistant

2 months ago

Coleman Street, United Kingdom Coyles Full time

One of our local authority clients are currently recruiting for a Customer Services Assistant. This is a temporary contract for 1 month with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The post holder will be required to assist with ongoing review, audit and development of this area of Service in accordance with Council Procedures. The postholder must be capable of working on their own initiative, to deal with enquiries in a meaningful and well-informed manner. The postholder will be responsible for receiving, directing and responding promptly and professionally to enquiries, complaints and requests for information from members of the public, as well as administration and clerical support to assist in the development and reporting of the Services provided by the Section.

Duties and Responsibilities

* Validation and processing of planning applications under supervision of a senior officer.

* Undertaking site visits, participating in site meetings, writing up reports of visits, formulating professional opinions.

* Assisting with the preparation of material for planning appeals and public inquiries.

* Monitoring planning decisions and investigating suspected cases of unauthorised development, interviewing parties, taking statements, inspecting, surveying and photographing sites, writing up reports, representing the Council in the service of enforcement notices and acting as a witness at court and enforcement appeals.

* Assisting with the preparation of development plans, enhancement strategies and regeneration proposals for conservation areas, town centres and other selected settlements.

* Assisting with research into and preparation of reports relating to policy formulation and development control.

* Managing technical support staff (if any).

* Dealing with enquires from the public, by telephone, correspondence and face to face.

* Operating the Council’s IT Systems including Geographical Information System (GIS).

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd