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Regional Assistant Manager
2 months ago
Job Title: Regional Assistant Manager
Location: Cardiff
Salary: £37,425 per annum
Job Type: Full time, Permanent
Closing Date: 26th July 2024
We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Cardiff on a Permanent contract.
The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.
The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professional service which includes the provision of advice and guidance in addition to aiding with the completion of support applications. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team.
If you are an excellent communicator, have the ability to work with people in sensitive and emotionally demanding situations and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you
As the Regional Assistant Manager your duties would include:
Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
Responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned
Support with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns
Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible
To support KPI assurance for the regional team
Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service
Facilitate team meetings including daily briefings to ensure that team members are up to date on matters that effect the delivery of service, such as policy and legislation changes
Act as a contact with the Home Office, Social Services, Healthcare Professionals, AASC provider and other relevant agencies for applicants with additional support needs
Keep full, accurate and up-to-date case records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks
The experience and skills you need:
Demonstrable competence in a people management role, at supervisory level
Working with people in sensitive and emotionally demanding situations is essential
Proven ability to prioritise and work on your own initiative whilst respecting boundaries
Ability to plan, review, work and deal with deadlines and conflicting priorities
Shows resilience when faced with challenges from both work and individual clients
Operational experience working to challenging performance KPI's
What else to expect:
This service operates and Out of Hours and there will be a requirement to work this on a rota basis
This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
This post requires weekend working on a rota basis
About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.
These are some of the benefits we offer:
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.
- This post is subject to a Disclosure and Barring Service (DBS) check
- This post is subject to a Counter Terrorism Check (CTC)
For CTC application applicant must:
- Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
- Be able to provide continuous UK address history for the previous 5 years
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Please click APPLY to be redirected to the company’s page to complete your application for this role.
Candidates with the relevant experience or job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Client Advisor Manager, Advisor Manager, Account Manager, Charity Regional Manager, Charity Manager, People Management, Office Manager may also be considered for this role
