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Regional Assistant Manager

2 months ago

Cardiff, United Kingdom Migrant Help Remote Work Freelance Full time

Migrant Help are hosting an exciting and unique opportunity to recruit a Regional Assistant Manager. You will be joining us on a full time, 12 month fixed term and in return you will receive a competitive salary of £37,425 per annum. 

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Regional Assistant Manager role:

The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the AIRE contract, and to provide a professionalservice which includes the provision of advice and guidance in addition to aiding with the completion of support applications. The successful individual will assist our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations. Your teams may also assist with handling calls, issuing payment cards, and attending asylum accommodation sites on a regular basis.

Key responsibilities of our Regional Assistant Manager:

  • Providing an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations
  • Being responsible for day-to-day operational oversight of the Client Adviser team under the overall management of the Regional Manager, including monitoring inboxes and respond or allocate requests received, planning for staff workloads, absence monitoring and ensuring assigned rota duties, are carried out as planned 
  • Supporting with the Health and Safety arrangements of this multi-disciplinary team, ensuring the team are safe and secure at all times through robust lone working and RAMS arrangements
  • Conducting line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution
  • First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns.

Skills and experience we are looking for in our Regional Assistant Manager:

  • A high level of attention to detail
  • Demonstrable administrative and organisational skills
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • A compassionate and “can-do” attitude
  • To support and demonstrate the vision and values of Migrant Help, with an emphasis on Partnership, Innovation, Equality and Excellence

What else to expect:

  • The Regional team operate Monday to Friday between 9am and 5:30pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis
  • This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises
  • The postholder will need to fulfil rostered duties as may be required of the service
  • This post requires weekend working on a rota basis

Closing Date: 4th September 2024

If you are interested in becoming our new Regional Assistant Manager, please click 'APPLY' today. We look forward to hearing from you